Joo Casino - Играчът се бори да изтегли печалбите си.

Hello, my dears,

I hope that someone is reading this and can help me.

So this:

I'm registered at some Dama Casinos and have lost over €50,000 in the last few weeks, but I can't complain about the casino here because I've had big wins several times which I've gambled away again. I was very lucky last week and won almost €100,000 at Joo Casino. I immediately set myself a limit so I can't get my winnings. Now to my problem: Unfortunately, Joo Casino has a withdrawal limit of 15,000 per month, so the withdrawal would take over half a year, which is really a very long time. Now I asked the VIP manager if you as a VIP player can't make an exception? She wanted to discuss this with the general manager and give me some feedback. Today I got the said feedback with the following offer:

If I had 50,000 split points, I would be paid an additional €10,000, the only problem is that in order to reach 50,000 points, you have to have a turnover of €1 million (no kidding), I hope that someone here has good contacts with the casino and can help me to get my winnings paid out in full to get. I hope you can understand that after so many losses you want to have the profit directly

Hallo ihr Lieben,

Ich hoffe das hier jemand mitliest der mir weiterhelfen kann..

Also folgendes:

Ich bin bei einigen Dama Casinos angemeldet und habe die letzten Wochen über 50.000€ verloren allerdings kann ich mich hier nicht über das Casino beschweren da ich mehrfach große Gewinne hatte die ich wieder verspielt habe. Jetzt hatte ich letzte Woche Riesen Glück und konnte bei Joo Casino knapp 100.000€ gewinnen. Ich habe mir sofort ein Limit gesetzt damit ich nicht an mein Gewinn rankommen kann. Nun zu mein Problem: Leider hat Joo Casino ein auszahlungslimit von 15.000 im Monat somit würde die Auszahlung über ein halbes Jahr dauern was wirklich eine sehr lange Zeit ist. Jetzt hatte ich die VIP Managerin gefragt ob man als VIP Spieler nicht eine Ausnahme machen kann? Sie wollte das mit dem General Manager besprechen und mir ein Feedback geben. Heute bekam ich dann das besagte Feedback mit folgendes Angebot:

Wenn ich 50.000 Splitpunkte habe würde man mir zusätzlich 10.000€ auszahlen nur das Problem ist um 50.000 Punkte zu erreichen muss man 1 Million Euro Umsätzen (kein Scherz) ich hoffe das hier jemand gute Kontakte zum Casino hat und mir helfen kann mein Gewinn komplett ausgezahlt zu bekommen. Ich hoffe ihr könnt das nachvollziehen das man nach so viele Verluste den Gewinn auch direkt haben möchte 

Hello salarghiassi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you received a payout from the casino? Did you already receive a part of your winnings? Were they generated with real money or bonus money? Was the amount won by a jackpot?

Looking forward to your answer.

Regards,

Nick

Hello,

thanks for the fast respond.

I have been paid out €10,000 so far and about €85,000 are still outstanding.

the amount was won without a bonus on normal slots and I didn't win a jackpot.

Thanks for your help

Hallo,

danke für die schnelle Rückmeldung.

ich habe bis jetzt 10.000€ ausgezahlt bekommen und ca. 85.000€ sind noch offen.

der Betrag wurde ohne Bonus an normalen slots gewonnen dabei habe ich kein Jackpot gewonnen.

danke für ihre Hilfe

Hello salarghiassi,

As long as it was not a jackpot which should be paid out instantly, there isn't really a possibility to withdraw more than the casino's limit. Of course they could increase it but it is purely on their goodwill. I can fully understand that it might be a long period to receive all of your winnings but as long as they are paying you out, there isn't much we can do.

Dear salarghiassi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.