JeetWin Casino - Оттеглянето на играча се забави поради липса на комуникация.

The casino has been unreachable since 04.01. This holds true for both Live-Chat and telegram (last online on 04.01.23). Consequently, my pending payment (490 Euro) has not been processed.

I can't understand the high rating.

No, I didn't take advantage of any bonus money, my account has been verified for a long time now.

Regards

Das Casino ist seit 04.01 nicht mehr zu erreichen. Weder per Live- Chat noch über telegram (letzte Mal online am 04.01.23). Meine offene Auszahlung (490 Euro) wird daher auch nicht bearbeitet.

Ich kann diese hohe Bewertung nicht nachvollziehen.

Nein, ich habe kein Bonusgeld in Anspruch genommen, Konto ist verifiziert seit langer Zeit.

Mfg

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello 🙂

No, it's not the first payout, I made a small payout in November.

Of course I can still wait for the 2 week deadline, but since both the live chat and Telegram have been offline for 1 week, that's a very bad sign

Hallo 🙂

Nein, ist nicht die erste Auszahlung, habe im November eine kleine Auszahlung getätigt.

Natürlich kann ich die 2 Wochen- Frist noch abwarten, aber da sowohl der Live- Chat als auch Telegram seit 1 Woche offline sind, ist das ein sehr schlechtes Zeichen

Dear DiePartei,

• Could you please provide details on how many days ago your withdrawal was requested?

Thank you for your patience and understanding.

I think it was December 26th.

Now my account has been blocked (Your account is disabled! Contact Support), no support is available.

1340 euros were in the account

es war glaube ich der 26.12.

Nun wurde mein Konto gesperrt (Your account is disabled! Contact Support), Support ist keiner erreichbar.

1340 Euro waren auf dem Konto

Thank you very much, DiePartei, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear DiePartei,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a JeetWin Casino representative to join this conversation and participate in resolving this complaint.

Dear JeetWin Casino,

Could you please state why the player's account was blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello DiePartei,

I am in contact with the casino representative outside of the complaint thread and it seems you have registered in a different casino. Could you clarify where you registered your account? Could you provide me with a link to the casino? JeetWin uses only INR currency and you are trying to withdraw funds in EUR currency. They also haven't found any account registered under your email address or player ID.

I'll be awaiting your reply.

https://www.jeetwin.com/ …. I deposited with Crypto and also paid out once. I check again on my laptop at home, but that's the right bookmaker

https://www.jeetwin.com/ …. Ich hab mit Crypto eingezahlt und auch einmal ausbezahlt. Ich schaue daheim nochmals am Laptop nach, aber das ist schon der richtige Buchmacher

Hello diepartei,

Could you provide me with the email address under which you registered your casino account?

Which currency have you used to play in the casino games?

I'll be awaiting your reply.

Regarding currency:

You can use USDT as your currency when registering.

It's still like that now

Betreffend der Währung:

Man kann bei der Registrierung ganz normal USDT als Währung nehmen.

Ist jetzt auch noch so

Hello DiePartei,

Thank you for your fast response and the information provided.

I will contact the casino representative and let you know when I receive their response.

Your patience is much appreciated.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello DiePartei,

I have contacted the casino representative outside of the complaint thread and they have advised me that you should contact customer support. Have you contacted the live chat before?

I'll be awaiting your reply.

Customer service is always offline. I left a few offline messages but with no result

Der Kundendienst ist immer offline. Habe ein paar offline Nachrichten hinterlassen, aber ohne Resultat

Hello DiePartei,

I have contacted the other department responsible for the USDT market. I will let you know once or if I receive any response from them. I will extend the timer by additional seven days for the casino.

Your patience is much appreciated.

No problem.

In the meantime they have also deleted the registration via Usdt, only the Indian rail works. A real scandal

Kein Problem.

Mittlerweile haben sie die Registrierung über Usdt auch gelöscht, geht nur mehr die indische Schiene. Eine echter Skandal

any news?

irgendwelche news?

Hello DiePartei

I am still in contact with the casino representative, and I haven't managed to get in touch with USDT support. Please allow me some time to try to get in touch with them. I will extend the time by an additional seven days.

Your patience is much appreciated.

OK all clear. Thank you for your effort.

Best regards

ok, alles klar. Danke für Deine Bemühung.

Liebe Grüße

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru