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I want to collect what I won and jackport word does not have any instance that one can collect, I have deposited I have played, but to collect I cannot, I do not think they are making fun of one, that it would not correspond, one knows that to win you must invest, but also receive what you win, they only make you play, so that you can literally stay for the casino, please answer my complaint

Quiero cobrar lo ganado y jackport word no tiene ninguna instancia que uno pueda cobrar ,he depositado he jugado ,pero para cobrar no puedo ,no creo que se esten burlando de uno ,que no corresponderia ,uno sabe que para ganar debes invertir ,pero tambien recibir lo que uno gana ,solo te hacen que tu juegues ,para que haci tu lo ganado literalmente se quede para el casino ,favor repuesta a mi queja

Dear Karen,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Was your win accumulated with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, look, I don't know what is KYC verification ???

No one has informed me the pok ko I can withdraw my winnings, I had to find a way to claim, even to the jackport word casino, I was told by instagram, and his answer is to give me an internet page which does not work.

The other thing you mean by active bonus, is that I have deposited to play, if I do it is

Hola mira nose que es verificacion KYC???

Nadien me a informado el pok ko puedo retirar mis ganancia ,yo tuve que buscar la forma de reclamar ,hasta al casino jackport word ,me cumique por instragram,y su respuesta es darme una pagina de internet la cual no resulta.

Lo otro a que te refieres con bono activo ,es que yo haya depositado por jugar ,si haci es

A query what happens if I keep playing and I keep increasing my winnings ??????

Una consulta que pasa si yo sigo jugando y sigo aumentando mis ganancias??????

Thank you, Karen, for your reply.

KYC verification (known as Know Your Client), is the process whereby a business verifies the identity of its clients and assesses their suitability, along with the potential risks of illegal intentions towards the business relationship. The term can also refer to the bank regulations and anti-money laundering regulations that govern these activities. This is a standard procedure in the vast majority of casinos.

Did you activate any promotional offer when you deposited funds into your account?

Aaa yes yes yes, to make a deposit, they asked me for all my data and even to make deposits, enter a bank card, with respect to that if I activate a promotional offer I think I did it 2 times, with its respective purchase or deposit, otherwise jackport word is always offering promotional offers

Aaa si es haci si ,a mi para hacer ingreso ,me solicitaron todos mis datos he incluso para hacer depositos ingrese un tarjeta bancaria.con respecto a que si active alguna oferta promocional creo que 2 veces lo hice , con su respectiva compra o deposito,por lo demas jackport word siempre esta ofreciendo ofertas promocionales

Thank you very much, Karen, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Karen,

I looked at your complaint and will do my best to help you. I would like to invite Jackpot.com Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello well, as I said before, I downloaded the jackport word casino app, which I entered my personal data plus a card for general power I deposit to play, I reached an amount several times, which I won and lost, which I kept playing and now I have an amount that I want to withdraw, but jackport word, does not have any instance for players to withdraw what they have won, it only allows one to continue playing, and the truth is how one plays and invests whatever amount is, and win or lose one assumes , but when one wins it is also valid to want to collect, which I have not been able to do

Hola bueno como dije anteriolmente yo baje la app de jackport word casino ,lo cual ingrese mis datos personales mas una tarjeta para poder general deposito para jugar ,llegue a un monto varias veces ,la cual ganaba y perdia ,lo cual seguia jugando y ahora tengo un monto que quiero retirar ,pero jackport word ,no tiene ninguna instancia para que los jugafores puedan retirar lo ganado ,solo pwrmite que uno siga jugando ,y la verdad haci como uno juega y invierte el monto que sea ,y gane o pierda uno asume ,pero cuando uno gana tambien es valido querer cobrar.lo cual no he podido realizarlo

Dear Karen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.