IviBet Casino - Играчът се бори да изтегли баланса си.

The first blow was that I ate account rebalance because I bet more than 5 euros as I had a bonus open. 5 days after the spin they decided that I had bet too much, and they took 3,370 winnings from me.. I know that I won't get anything out of this and I decided to at least withdraw my deposit. And this is where the problem gets serious. The solution doesn't go through to mastercard, I talk to support, they tell me it's the bank's fault, I talk to the bank and they tell me the casino sends the wrong payment code so they don't accept them, I talk to support again, they tell me try another way, I ask solution in revolut, they tell me we don't do it in revolut, I ask for crypto, They tell me it's not possible because you didn't put crypto, and after all this they tell me to make a deposit with an E wallet to activate it, and then ask for a solution to it.

I don't trust them to make another deposit since here they can't give me the first one. the support team is like talking to a wall. they didn't help you anywhere, they just read automated responses and tell you again and again, you can't talk to anyone seriously. I ask for a bypass to e-wallet activation and just pull over, they won't let me, I have offered 4 different solutions and they don't accept anything.

mega scum.

Πρώτο χτύπιμα ηταν οτι εφαγα account rebalance γιατι πόνταρα πάνω απο 5 ευρώ καθώς είχα bonus ανοιχτο. εκει 5 μερες μετά το τζιραρισμα αποφασήσανε οτι εχω πον΄΄τάρει παραπανω, και μου πήρανε 3.370 winnings.. ξέρω οτι σε αυτό δεν θα βγάλω καπια άκρη και αποφάσησα να τραβίξω πίσω τουλάχιστον την κατάθεση μου. Και εδω σοβαρεύει το πρόβλημα. Δεν περνάει η ανάλυψη στην mastercard, μιλάω με το support, μου λενε φταιει η τράπεζα, μιλάω με την τράπεζα και μου λενε στέλνει το καζινο λάθος κωδ. πληρωμ΄ής οποτε δεν τα δέχοντε, ξαναμιλάω με support, μου λενε δοκίμασε αλλο τρόπο, ζηταω αναλυψη σε revolut, μου λενε δεν κανουμε σε revolut, ζητάω crypto, Μου λενε δεν γίνεται γιατι δεν έβαλες crypto, και υστερα απο ολο αύτο μου λενε να κανω καταθεση με ενα E wallet για να ενεργοποιηθει, και μετά να ζητήσω αναλυψη σε αυτο.

δεν τους εμπιστε΄υομαι για να κάνω αλλη κατάθεση αφου εδω δεν μπορουν να μου δωσουν την πρωτη. το support team ειναι σαν να μιλας σε τοιχο. δεν σε βοηθανε πουθενα, μονο διαβαζουν αυτοματοποιημενες απαντησης και σου τις λενε ξανα και ξανα, να μιλισεις με καποιον σοβαρο δεν μπορεις. ζηταω να γινει bypass to e wallet activation και απλα να τραβιξω, δεν με αφηνουν, εχω προσφερει 4 διαφορετικα solutions και δεν δεχονται τιποτα.

mega scum.

Hello karnampalos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that in case you want to withdraw with a new payment method, you will have to deposit with it as it needs to be verified.

Looking forward to your answer.

Regards,

Nick

Well yes i am verified user, i verified around 3-5 december. I used bonus untill i managed to wager it last sunday, on Wednesday they took all my money an d left me with my deposit after trying withdraw 3k saying that i did maxbet and they took all profits after the bet. Thing is i was playing like 3 days after wagering and no info about maxbet. Suddenly i lost everything. This triggered the alarm for me so i tried withdraw my depo, after this post yesterday, finally my withdrawal was approved. I hope i see them in my bank soon, if not i will continue here. Overall ivibet seems to be a bad descision. Thanks for your time.

I finally got them, after straggling 5 hours in support with no particular help and trying 5 different withdraw methods. Bad review is a bad review tho. I can't trust to deposit and olay again because i dont know if i will be able to cash out again. Event cashout its gambling in their casino. Stay away. Problem seems solved.

Thank you karnampalos for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick