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I made a deposit of 15 I won at the casino, soon after I made a deposit via pix of 50 , only the payment was made from a third party account, which would be easy to solve because it was only necessary to return the money to the account that made the payment, ivibet it's holding my withdrawal all the time they ask for screen captain deposit statement I've already sent it several times I explained that I didn't know just deposit made from other accounts and nothing solves an absurdity

The chat doesn't know how to respond they keep asking me to try again and if again

Fiz um depósito de 15 ganhei no cassino, logo após fiz um depósito via pix de 50 , só que o pagamento foi feito de conta de terceiros, o que seria fácil resolver pois era só estornar o dinheiro para conta que fez o pagamento, a ivibet está prendendo meu saque toda hora pedem capitã de tela extrato de depósito já enviei diversas vezes expliquei que não sabia só depoisito feito de outras contas e nada resolve um absurdo

O chat não sabe responder ficam pedindo para eu tentar de novo e se novo

Hello tikalyra,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification going on? Did you accumulate your winnings with the deposit made with your own funds and only after that you deposited with a 3rd party payment? Did you use any bonus to accumulate your money?

Looking forward to your answer.

Regards,

Nick

Goodnight

I've been in this situation for two days,

No, I already had earnings on the account before the deposit, and I haven't even received a bonus yet.

Boa noite

Estou a dois dias nessa situação,

Não eu já tinha ganhos na conta antes do depósito ,e ainda nem ganhei bônus

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

ok thanks

Ok obg

Dear tikalyra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.