IviBet Casino - Играчът критикува лимитите за отговорен хазарт в казиното.

good evening from me too.. i have made a deposit in the casino and i lost 200 euro in casino and betting.. suddenly i put only 100 euro to get back the lost and i have very low limits on my bets with absolutely no profit before or any other reason .. so I can't play the amounts I want and it's impossible to get back my lost money. why have limits been set on my account no one answers me!!!. thank you and happy resurrection to all.

καλησπέρα και από μένα.. έχω κάνει κατάθεση στο καζίνο και έχω χάσει 200 ευρώ σε καζίνο και στοιχήματα..ξαφνικά έβαλα αλλά 100 ευρώ για να πάρω πίσω τα χαμένα και έχω πολύ χαμηλά όρια στα στοιχήματα μου χωρίς απολύτως κανένα κέρδος πριν ή οποιαδήποτε άλλο λόγο.. έτσι δε μπορώ να παίξω τα ποσά που θέλω και είναι αδύνατο να πάρω πίσω τα χαμένα μου χρήματα.γι ποιο λόγο έχουν τεθεί όρια στον λογαριασμό μου δεν μου απαντάει κανείς!!!.ευχαριστώ και καλή ανάσταση σε όλους.

Dear kotriki,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Could you please specify which bets are currently being limited by the website? Did you contact casino support in order to learn why your bets were limited? What did they reply?

I'll await your reply.

Best regards,

Tomas

Good evening.. in all live bets I have a maximum profit of 100 euros. in a few categories I have a little more but each time it is different. I have not contacted the live chat because I know I will not get a solution with them thanks

Καλησπέρα..σε όλα τα στοιχήματα live έχω μέγιστο κέρδος 100 ευρώ .σε λίγες κατηγορίες έχω λίγο παραπάνω αλλά κάθε φορά είναι και διαφορετικό.Δεν έχω επικοινωνήσει με το live chat γιατί ξέρω πως δεν θα βγάλω άκρη μαζί τους ευχαριστώ

Thanks for the explanation.

Please understand casinos can limit players' accounts at their discretion, up to including, closing players' accounts. If the casino doesn't withhold any balance on your account, we don't find it unfair.

I would only advise you to contact the casino support and request the limit to be lifted if you wish to continue playing there.

Please let me know if there is any other issue, otherwise, I'll close the complaint.

I contacted and was told that it is not possible to remove the limits from my account without any further explanation. the account is now 350 euros lost and I find this decision unfair towards me without any reason and without being given any explanation

Επικοινώνησα και μου είπαν ότι δε γίνεται να αρθουν τα όρια από το λογαριασμό μου χωρίς καμία περαιτέρω εξήγηση. ο λογαριασμός είναι χαμένος 350 ευρώ πλέον και βρίσκω άδικη αυτήν την απόφαση απέναντι μου χωρίς κανέναν λόγο και χωρίς να μου δώσουν καμία εξήγηση

Thanks for your comment.

Again casinos can make a one sided-decisions like this.

I am sorry we could not be of more help on this occasion. The complaint will now be rejected. Thanks for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.