inbet Casino - Тегленето на играча е блокирано поради разследване на подозрителна дейност.

Hello, on 07/23/2024, I made a deposit of 100 BGN at inbet. After hours of playing with strategy, luck, skill, and risk, I managed to win 3154 BGN over my deposit. I didn't use any bonuses nor did I violate their rules, but the casino decided that there was something suspicious about my play and wouldn't allow me to withdraw my money. Instead, they blocked my account and the only information they've given me is that an investigation is ongoing and they can't provide a deadline. I'm considering filing a civil lawsuit against them because I haven't done anything wrong. The problems started when I requested a withdrawal; if I had continued to play and lose, there would be no investigation. However, this happens when the state isn’t a good regulator and these fraudsters write whatever they want in their terms and conditions. Please, help me get my money back before I have to go to court!

Здравейте, на 23.07.2024г, направих депозит на стойност 100лв в инбет. След часове игра на свара, късмет, умения и риск, успях да спечеля 3154лв над депозита си. Не съм ползвал никакви бонуси, нито съм нарушавал правилата им, но от казиното решиха, че в играта ми има нещо съмнително и не ми позволиха до изтегля парите си, вместо това блокираха акаунта и единствената информация, която ми дават е, че тече проверка и не могат да ми кажат краен срок. Мисля да повдигна и граждански иск срещу тях, защото не съм направил нищо нередно. Проблемите започнаха, като заявих теглене, ако ги бях изиграл при тях, нямаше да тече проверка, но така става, когато държавата не е добър регулатор и тези измамници си пишат квото си искат в общите условия и правила. Моля, помогнете ми да си прибера парите, преди да съм стигнал до дело!

Dear BojidarTonev,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with inbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed account verification in the casino? Have you made previous successful withdrawals?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please describe in your own words what strategy you employed while playing?
• Could you please share the allegations and justifications you received from the casino when your account was blocked and funds withheld? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear BojidarTonev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The account is fully verified, I have no previous withdrawals, I have played swara.

Акаунтът е напълно верифициран, нямам предишни тегления, играл съм на свара.

Dear BojidarTonev,

• Could you please describe in your own words what strategy you employed while playing?
• Could you please share the allegations and justifications you received from the casino when your account was blocked and funds withheld? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear BojidarTonev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.