Immerion Casino - Оттеглянето на играча се забави сериозно.

The immerion IMR casino continues to delay verification and the withdrawal of funds. It has been 72 days, and I contact kyc@immerion.net every day, but no one responds. The customer service department keeps telling me to be patient. It's the same story every day. It's a scam, I have sent the documents 10 times.

Το immerion IMR καζίνο συνεχίζει να μην κάνει επαλήθευση και απόσυρσυ χρημματων .Έχουν περάσει 72 ημέρες εποικοινονο κάθε μέρα μα το kyc@immerion.net δεν μου απαντά κανείς το τμήμα εξυπηρέτησης πελατών μου λέει κάντε υπομονή.τα ίδια κάθε μέρα.κοροιδια έχω στείλει 10 φορες τα έγγραφα

Hello Stelios11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have sent the documents 5 or 6 times continuously as they asked me exactly and they don't answer me if they are okay or not. They keep telling me we have your records live, be patient. The last time I spoke was yesterday, only with customer service on the email. The identification department doesn't answer.

Έχω στείλει 5 φορές με 6 τα έγγραφα συνεχώς όπως μου τα ζητήσαν ακριβώς και δεν μου απαντάνε αν είναι εντάξει ή όχι συνέχεια μου λένε έχουμε live τα εγγραφά σου κάντε υπομονή τελευταία φορά που μίλησα ήτανε εχθές μόνο με την εξυπηρέτηση πελατών στο mail δεν απαντάει το τμήμα ταυτοποίησης kyc@immerion.net

Yesterday they even told me that they had received my appeal, that I could no longer speak to them, only to the identification department, and that the appeal had been accepted.

Εχθές μου είπαν μάλιστα ότι έχουνε λάβει την προσφυγή μου ότι πλέον δεν μπορώ να μιλάω μαζί τους μόνο με το τμήμα ταυτοποίησης και ότι η προσφυγή έγινε δεκτή

Tell me honestly can I find my right to have money distanced I have deposited money with them

Πέστε μου ειλικρινά μπορώ να βρω το δίκιο μου να γίνει απόσταση χρημάτων έχω κάνει κατάθεση σε αυτούς χρήματα

Hello Stelios11,

Can you please forward the communication between you and the casino related to this matter to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

Ok I will wait for a response from you. They continue not to respond to messages about kyc. The customer service department does not know how to respond.

Οκ θα περιμένω απάντηση από εσάς. Συνεχίζουν να μην απαντούν στα μυνήματα το kyc .το τμήμα εξυπηρέτησης πελατών δεν ξέρει να απαντήσει.

Hello Stelios11,

I've requested the communication between you and the casino to by forwarded to my e-mail but I've only received a written e-mail by you.

Can you please forward the requested information?

Awaiting you response.

Regards,

Nick

Hello, after so many months of delay in payment and identification, I have played the 290€ and I have lost it because they did not pay me for so long, thank you. I had a disappointing experience.

Γεια σας μετά από τόσους πολλούς μήνες καθυστέρηση πληρωμής και ταυτοποίησης έχω παίξει τα 290€ και τα έχω χάσει εξαιτίας που δεν με πλήρων τόσο πολύ καιρό ευχαριστώ. Είχα πλέον απογοητευτή

Hello Stelios11,

I'm sorry to hear that you have lost your money.

As the initial issue is no longer relevant, we will be forced to close the complaint.

Please do not hesitate to contact us in case of any further issues with online casinos.

Best regards,

Nick