IceCasino - Забавянията на тегленето на играча продължават.

I won 2000€ on 22.12.2023 and still have not received the money. This was also the case with my last payout. When you contact support, you are fobbed off with being told to wait for the payout. Alternatively, you are told to cancel the payout, which borders on fraud! The stated 5 working days according to the terms and conditions are never adhered to. KYC is checked and in order. I played without bonuses and free spins!

Ich habe am 22.12.2023 , 2000€ gewonnen und habe das Geld immer noch nicht erhalten. Das war bei der letzten Auszahlung auch schon so. Man kontaktiert den Support und wird mit warten Sie auf die Auszahlung vertröstet. Oder man soll die Auszahlung stornieren, was schon an Betrug grenzt! Die angegebenen 5 Werktage gemäß den AGB wird nie eingehalten. KYC ist geprüft und in Ordnung. Ich habe ohne Boni und Freispiele gespielt!

Hello djipilot82,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you processed a payout in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Fully verified as of 12/5/23.

Last payout 12/10/23

Last contact in the last 7 days and it was about the payout

Vollständig verifiziert seit 5.12.23.

Letzte Auszahlung 10.12.23

Letzter Kontakt die letzten 7 Tage und es ging um die Auszahlung

Yesterday I was again told in support that I should wait. I've been contacting support every day for seven days. There is no help there. They just say that it's the external payment provider who hasn't been able to pay me the money for 3 weeks. That's exactly how it was in December 2023!

Auch gestern sagte man mir im Support wieder nur, dass ich warten soll. Seit sieben Tage kontaktiere ich jeden Tag den Support. Es gibt dort keine Hilfe. Sie sagen nur , dass es am externen Zahlungsanbieter läge , der es seit 3 Wochen nicht schaft mir das Geld auszuzahlen. Genau so war es auch im Dezember 2023!

The strange thing is that I won €200 on Friday and the money was in my wallet in 60 minutes! Therefore, the statement that it is due to the external payment provider cannot be correct!

Das Seltsame ist, dass ich am Freitag 200 € gewonnen habe und das Geld war in 60 Minuten auf meiner Wallet! Somit kann die Aussage, dass es am externen Zahlungsanbieterliegt , nicht stimmen !

Today I only received €1000 of the €2000.

Heute habe ich lediglich 1000€ von den 2000€ erhalten.

Hello djipilot82,

Is the remaining 1000€ still pending? Did the casino specify when should you receive it?

They are still pending. Not specified. I should wait!

Die stehen noch aus. Keine Angabe. Ich soll warten!

It's always the same answers. I have had contact with support at least 20 times

Es sind immer die selben Antworten . Ich hatte mindestens 20 mal Kontakt zum Support

Money has been completely transferred

Geld ist vollständig überwiesen

Dear djipilot82,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru