HitNSpin Casino - Акаунтът на играча е блокиран след голяма победа.

I've been playing on casino few days. I've bought a bonus for 400 euro on gates of olympus, and won about 12 500- 13 000 euro. I've been waiting about a month for verification, after that I've been banned straight away. At least they gave me money back. But the account is blocked with no reason. I've been waiting for money about a month and a half.

Hello marcinchojnacki667,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any active bonus when you bought the one for 400€? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Hello,

According to our records, the amount of 12,790 EUR was paid out. There are no any active/pending withdrawal requests.

Kind regards

Yes, but why you blocked my account? What’s the reason of banning? I wanted still play there.

yes I agree, I received the money. But after winning this money you decided to block without any reason.

nick, I didn’t have any bonus, account was verified.

Hello marcinchojnacki667,

If you do not have any pending withdrawal or any real money balance on your casino account, they may block any player without any reason given and there is basically nothing anybody can do if they decided that way.

Is there anything else we could assist you with?

Dear marcinchojnacki667,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.