GoSlot! Casino - Играчът се бори да завърши проверката на акаунта.

Nobody helps you if you want to withdraw! Deposits are no problem bit if you want to withdraw there are a whole lot excuses. Making people to gamble more and lose all their winnings. And than suddenly when your balance is low, you can withdraw.

Simple things like a reply if you have a problem, they tell you wait. Or they tell the same story all the time, but no resolutions!

Dear Mir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Now they say its verified but still cant withdraw. When i withdrawal its says pending with a pop up but when i look in my balance the money is still there. I have been chatting and emailing for 2 days now and nobody is helping! So unprofessional and unreliable.

Thank you, Mir, for the update. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing now that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you.

Its still not aproved yet, or confirmed that its verified. How you know ?

I fully understand your frustration, Mir. However, I will set the timer for additional 4 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Mir,

Have there been any developments since our last conversation?

Dear Mir,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.