Golden Genie Casino - Оттеглянето на играча се забави.

The withdrawal has been deducted from my gaming account, but it hasn't appeared in my bank account. I've received responses to my email two or three times, each time notifying me that the withdrawal has been confirmed.

Nosto on lähtenyt pelitililtä pois mutta ei ole tullut pankkitilille. Kaksi-kolme kertaa on vastattu sähköpostiin ja tullut ilmoitus että nosto on vahvistettu.

Dear TMR2005,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?
• When exactly did you request this withdrawal?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I received 200 euros on 5 or 7 December, just like this withdrawal request. What do you mean by cancellation?

Olen saanut 200 e taisi olla 5 tai 7 .12 niinkuin tämä kyseinen nostopyyntö. Mitä tarkoitat peruuttamisella?

Thank you for your reply, TMR2005. Unfortunately, I would like to inform you that since this casino has 20+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.