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Dear bcak613,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear bcak613,

Have you received your withdrawal from the casino yet?

Not yet, the casino suggested me to cancel the request then use another method, and I have to wait for another 14days, this is very frustrating!

Please help, GGBET customer support keep saying the same reply that I will receive the money soon and they cant do anything about it.

Thank you for your reply, bcak613. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Last time I withdrawed successfully is on Jan 2023. Same payment method. and I passed KYC verification on 14 Dec 2022. I won without a bonus

GGBET keep saying its payment provider's fault and not theirs. And they cant do anything about and hope I receive soon. What a joke!

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you!

I already try to cancel and retry another method. I also try to deposit a small amount via the same withdrawal method. The deposit took only 30 seconds. So the reason they used that the payment provider delayed the payment is very unacceptable.

This site is scamming money from everyone. I strongly advise everyone to stay away from it. Same answers everytime with zero responsibility. I cant believe in 2023 a banking transaction must take more than 1 month to proceed, I can bring money, jump on a ship, go half way around the world to deliver the money faster then this gg.bet site.

Thank you very much, bcak613, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, bcak613!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Update 2023-06-21

I already received 2 payments after 36 days+. There is 1 pending withdrawal only (abount 100$)

However, this payment speed is kinda weird and unacceptable. Hope ggbet will resolve it with their payment provider soon!

bcak613, I am happy to hear that you have receive part of your funds! Please, let us know when you receive the rest.

Today I received all the payment, and the speed is improved. Thank you casino guru for your support!

Dear bcak613,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team