FoxyPlay Casino - Депозитът на играча не е отразен в баланса на сметката.

I deposited $1000 in USDT but it is not reflected.

The casino says they will investigate, but it has already been almost two weeks.

Maybe the casino is not dealing with BEP?　I am guessing that this is the case.

(but the deposit page didn't specify, it just showed the address of a wallet that supports ERC and BEP)

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

 I’m sorry to hear about your negative experience with FoxyPlay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Was this your first deposit in this casino?

Could you please post a screenshot of the specific cashier window(deposit page) as it was presented to you in the casino?

Could you please share a link to the transaction confirmation containing the transaction hash?

Please could you forward any relevant communication with the casino to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

This is my first deposit.

Submit images related to the deposit.

Conversation with casino not saved.

Have you received a response from the casino regarding which standard the transaction is supposed to be under to be accepted? Has the casino offered any resolution to the issue? Please send me any relevant communication you received from the casino to my email at tomas@casino.guru

The casino will not contact you at all.

I am submitting this complaint because they have not responded to my email and my request to contact an outside agency if I do not receive a response.

Thank you very much, andandjonnyx, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello andandjonnyx,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite FoxyPlay Casino to join the conversation and participate in the resolution of this complaint.

Dear FoxyPlay Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

Hello andandjonnyx,

Our tech department has reviewed the case and found out the following: A transfer of 1,000 was wired from Binance-Peg BSC-USD to the USDT ERC-20 address.

We contacted accounting and our crypto team regarding how we solve it and we will update you as soon as we have further information.

Best,

Foxyplay Casino

That explanation is incorrect.

The addresses provided were for ERC20 and BEP20.

If you use a wallet that supports BEP, you should see an increase in your balance.

There was no explanation on the deposit screen. Don't tell me that the casino does not have a wallet that supports BEP?

I have some knowledge of the USDT and know that it does not support TRC from the deposit address, but there is a good chance that the way this casino is worded will cause some users to send money via TRC, etc.

The casino of the same operator properly specified the network in the deposit method.

Dear FoxyPlay Casino,

Kindly update us on the result of the investigation once it is complete. Thank you.

Best regards,

Tomas

I have just received confirmation of payment.

I sincerely thank both parties for their cooperation.

Dear andandjonnyx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas