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Hi Ozze22,

I hope that you'll get fair and straight support and explanation. As far as I understand now, the check is still running, right?

a family problem)

um problema familiar)

No. But they have locked my account because I was suspected of having played on fixed matches, good luck to them. My friend works as a fraud manager in Sweden and my other friend is a lawyer. They will go there for violation and fraud, have never bet on suspected fixed matches, have full proof with my all games on screenshots games on pictures with etc. they are done😂😂😂😂

Nej. Men dom har låst mitt konto pga att jag misstänkts ha spelat på uppgjorda matcher, dom får lycka till min polare jobbar som bedrägeri chef i Sverige och min andra polare är advokat. Dom kommer att åka dit för kränkning och bedrägeri, har aldrig bettat på misstänkta uppgjorda matcher, har fullt bevis med mina alla spel på screenshots spel på bilder med mm dom är körd😂😂😂😂

Hi radka nothing happends in my case, my account is banned and they say only again again again my case time can take up too 6 weeks. I haven't played on any suspicious bets I know that fpr150% but I still understand why are they still is so stupid agains mee....I have told they that my frien works as fraud police organisation in sweden so they must have so much evidence against me if I want get my money I will take it to a trial. I have told them. I dont know what I should do any more. What do u think?

Hi Ozze22,

I believe that you should consult this case with a specialized lawyer first. My experiences with sports betting are very limited, but now we're talking about the court. Such a decision should be taken only after serious consideration, true specialists should be involved first.

Have you tried those sports betting webs I sent you back then? I wonder whether you gained some advice there.

Hello again radka. Ideally, I don't want to take it to any court. But they say they have the right not to give which matches are settled, it feels strange. I should at least get an answer from them, I think. But if you were to find any fixed matches after their investigation against me, surely they must say which or which match is fixed anyway? But there is none that I know of and can have my back free😊😊Which site did you recommend to me?. Thanks for the help...best is probably to wait but I won't give in. They said the investigation takes a maximum of 6 months.

Hej igen radka. Helst vill jag inte ta det till någon rättegång. Men dom säger att dom har rätt att inte ge vilka matcher som är uppgjorda, det känns konstigt. Jag borde få något svar av dom iallafall tycker jag. Men om du skulle hitta någon uppgjorda matcher efter deras investigation mot mig så måste dom väl säga vilken eller vilken match som är uppgjorda iallafall? Men det finns inte iallafall vilket jag vet och kan ha min rygg fri😊😊Vilken sida tipsade du om till mig?. Tack för hjälpen...bäst är nog att vänta men jag kommer inte att ge mig dom sa att utredningen tar max 6mån.

Which bookie accused you of betting in a fixed match? I couldn't find the name in the thread, I suppose it's a shady Curazao bookie 😂 majority of bookies and casinos that scam users are from Curazao, if you want a safe place to bet use Betfair exchange or Betdaq, or any betting exchange, better odds and accounts doesn't get stake limited, as long as you are fully verified there shouldn't be any problems.

Mystery take. But I have been playing for many years at curacoa betting company until now for many years without problems. This is the first time this has happened. But they can blame themselves, I have a lot of evidence against them and one of my friends is a lawyer and another of my friends works in the fraud ring as a chief in the police in Sweden, they have been rated 7.6 out of 10 by casino guru. They have said that it takes a maximum of 6 months to check it, it could be that they are using my money to pay out to other players. They can't just say that I made suspicious bets and say nothing more, they can drag them to a trial and then they have to prove it. In Sweden, you can see where the money has gone when depositing as we have a bank ID which is our identification. I play at a curacoa betting company now and there are no problems with deposits and withdrawals. Would not have played on mystake if they had not approved players from Sweden. We will see what happens. They've never met someone who doesn't give up 😊 they can never know what contacts I have when I start begging with them.... Thanks for your tips

Mystake. Men jag har spelat i många år på curacoa betting bolag hitintills i många år utan problem. Detta är första gången detta händer. Men dom får skylla sig själv jag har mycket bevis mot dom samt är min ena kompis advokat och en annan av min kompis jobbar inom bedrägeri roteln som chef inom polisen i Sverige dom har fått 7.6 i betyg av 10 av casino guru. Dom har sagt att det tar max 6månader att kolla igenom det, kan va så att dom använder mina pengar för utbetalning till andra spelare. Dom kan inte bara säga att jag har gjort suspicious bets och inte säga något mera, kan ju dra dom till en rättegång och då måste dom bevisa. I Sverige kan man se vart pengarna tagit vägen vid insättning då vi har bankid som är våran legitimation. Jag spelar på ett curacoa betting bolag nu och det är inga problem med insättning och uttag. Hade inte spelat på mystake om dom inte hade godkänt spelare ifrån Sverige. Vi får se vad som händer. Dom har väl aldrig träffat på någon som inte ger sig😊 dom kan ju aldrig veta vilka kontakter jag har när jag börjar betta hos dom....Tack för dina tips

Hello SunsetGaze - Just a hint:

if you click on the user name under the profile picture circle, you'll find the player's history here on the forum - complaints are included.

😉

In Ozze22's case, you can see that the complaint is about MyStake.

You may find it useful in the future, I hope. 🙂

The way I see it, accusing someone of something without providing evidence or backing their claim in any sort of way is defamation, not sure what the course of action would be on your side since you are european and the bookie is from Curazao. I suppose they simply don't want you as a customer and is looking for excuses to not pay out, which also implies they are struggling financially, not surprised, that casino/sportsbook looks like a Stake copy/rip off (that famous crypto casino). I'm sorry for your losses, I hope they correct their ways and pay you out, what really is funny is that they think someone would bet a regular amount in a fixed match and not dozens of thousands of euros to take the most of it, why would anyone use their service to bet on a fixed match instead of betting in a bigger European bookie or a betting exchange? They are just making excuses to not pay

Thanks for your reply. I'm European, I know, but on their side they're out and about, because they offer players from Sweden, if they hadn't offered players from Sweden, I wouldn't have gone in with money and bet on their betting side, they're doing away with it, you can put a judgment there for fraud because of this they had written the opposite that from Sweden you can't play, then you don't deposit money. They say that the investigation period is a maximum of 6 months and it is because they must surely receive money in order to be able to pay out money to players. Should I drag my friend from the fraud root within the police in Sweden into this, they are in a bad place, what excuses do they have😂😂 they offer players from Sweden. You can see where all my money has gone, it has been withdrawn from my account with a bank ID code that only I have. Then you can take them to court for defamation and fraud. So mystake doesn't make it easy for himself, just puts himself in a foxhole instead, they don't know what kind of contacts I have 😊 you and I can keep in touch here, you seem to know a little about this. I will wait 2-3 months then there is action to wait from my side. Where else on any website can you file a report against a betting company like you said. I will not give up on this matter 😊 I have told them in an email that I have my contacts in Sweden in fraud roteln and have a friend who is a lawyer, they from kyc say that they have the right to do this and that an investigation like this takes a maximum of 6 months. We will see what happens. Had good. We hear from Mr. Özkan

Tack för ditt svar. Jag är europe jag vet men på deras sida är dom ute och cyklar för dom erbjuder spelare från Sverige om dom nu inte hade erbjudit spelare ifrån Sverige så hade jag inte gått in med pengar och satsat på deras betsida där gör dom bort sig, man kan sätta dit dom för bedrägeri pga av detta hade dom skrivit tvärtom att från Sverige går det inte spela då sätter man ju inte in pengar. Dom säger att itredningstiden är max 6mån och det är för att dom säkert måste få in pengar som dom skall kunna betala ut pengar till spelare. Skulle jag dra in min kompis från bedrägeri roteln inom polisen I Sverige i detta så ligger dom illa till, vad har dom då för ursäkter😂😂 dom erbjuder spelare från Sverige. Man kan se vart alla mina pengar har gått dem har dragits från mitt konto med bank id kod som bara jag har. Då kan man dra dom inför rätta för förtal och bedrägeri. Så mystake gör det inte lätt för sig precis sätter sig i en rävsax istället dom vet ju inte vad jag har för kontakter 😊 du o jag kan ju hålla kontakten här, du verkar veta lite om detta. Jag kommer att vänta 2-3 månader sedan är det action att vänta från min sida. Vart någon annanstans på någon webbsida kan man göra anmälan mot ett spelbolag som du sa. Jag kommer inte att ge mig i detta ärende 😊 jag har sagt i mail till dom att jag har mina kontakter i Sverige inom bedrägeri roteln och har en kompis som är advokat, dom från kyc säger att dom har rätt att göra så här och att det max tar 6 mån för en sådan här utredning. Vi får se vad som händer. Hade bra. Vi hörs mvh Özkan

Since your case is about sports betting, I think you should file a complaint with their regulator (Curacao E-Gaming) at: https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint

To be honest I don't know how useful it would be, provide as much detail as possible about the situation, add their gaming license (1668/JAZ) and explain everything with absolute detail, I have heard they take weeks to answer, but I believe it's worth a shot

Hi radka here comes a little in formation in image way I wrote here and got this reply. What does all this mean? Etc. özkan

Hej radka här kommer lite i formation i bild vägjag skrev hit och fick detta svaret. Vad betyder allt detta? Mvh özkan

I'll answer you.

It means that the regulator has received your complaint and is giving the casino up to 7 business days to respond.

All parties involved (you, the casino and the regulator) will communicate with each other by replying to everyone on this email you received. So when you have to respond, make sure you send the email by replying to both email addresses in the open complaint, therefore both CEG and Mystake.

Mystake must present evidence to respond to the complaint otherwise the CEG should agree with you.

Ti rispondo io.

Significa che l'ente regolatore ha ricevuto il tuo reclamo e dà al casinò massimo 7 giorni lavorativi di tempo per rispondere.

Tutte le parti coinvolte (te, il casinò e l'ente regolatore) comunicheranno tra di loro rispondendo a tutti a questa mail che hai ricevuto. Quindi quando dovrai rispondere te accertati di inviare la mail rispondendo a entrambi gli indirizzi email presenti nel reclamo aperto quindi sia di CEG che di Mystake.

Mystake deve presentare delle prove per rispondere al reclamo altrimenti la CEG dovrebbe dare ragione a te.

Hello and thank you for your reply. You may have followed my thread. Maybe this seems good for me in my case? Do I need to answer them any more? Do I need to be worried about anything? I know for myself that I have not played on any fixed matches or match mystake has blocked my account. Mvh ozze

Hej och tack för ditt svar. Du kanske har följt min tråd. Detta kanske verkar vara bra för mig i mitt ärende? Behöver jag svara dom något mera? Behöver jag vara orolig för något? Jag vet själv att jag inte har spelat på några uppgjorda matcher eller match mystake har blockat mitt konto. Mvh ozze

Thank you carsix79!

Hi there,

I'd say, if you want to be worried about something, then be concerned whether the casinos will respond to the authority - because if not, I believe it will cause delay.

Give it the announced time, you shall see what happens then. 🤞🤞🤞

You have to wait for the casino to respond but if you need to add something useful to your complaint you can.

I didn't quite understand what the casino is accusing you of. What did you bet on a fixed match? If so, it is clearly a baseless hoax.

If they fail to demonstrate to the CEG the violation they accuse you of, you will see that the regulator agrees with you.

In their place I would also take away their license as this is an obvious scam that the casino tried to pull you out.

Devi aspettare che risponda il casinò ma se devi aggiungere qualcosa di utile al tuo reclamo puoi farlo.

Non ho capito bene cosa ti sta accusando il casinò. Che hai scommesso su una partita truccata? Se è così, è evidente che sia una pagliacciata priva di fondamento.

Se non riescono a dimostrare alla CEG la violazione di cui ti accusano vedrai che l'ente regolatore ti dà ragione.

Al loro posto gli toglierei anche la licenza dato che si tratta di un evidente truffa che il casinò ha tentato di farti.

I also wonder why your complaint was rejected by Casino Guru. If after months the casino still hasn't given you an answer it means they don't have an answer and are trying to get away with it.

Or they have no liquidity to pay withdrawals and find any way to lengthen response times. Just look at how many open complaints there are asking players to verify credit cards they have never used.

If you also look at the latest reviews on Trustpilot you will notice how many complain about this.

It should have a bad reputation in base but instead...

Mi chiedo anche perché il tuo reclamo sia stato rifiutato da Casino Guru. Se dopo mesi il casinò non ti ha ancora fornito una risposta significa che non ce l'hanno una risposta e stanno cercando di farla franca.

Oppure non hanno liquidità per pagare i prelievi e trovano qualsiasi modo per allungare i tempi di risposta. Basta vedere quanti reclami aperti ci sono in cui viene chiesta ai giocatori la verifica di carte di credito che non hanno mai utilizzato.

Se vai a vedere anche le ultime recensioni su Trustpilot noterai quanti si lamentano di questo.

Dovrebbe avere una pessima reputazione in base e invece...

Ive got the answer why came from guru casino to me. I want to cooperate with you but you refuse to tell me what I have done wrong? What suspicious matches have I played on? I have deposited a total of 3686 Euro and have 3288 Euro in my account now. I have lost 440 euros. How then have I been able to play on suspicious bets? If I had bet 1,000 euros and won 10,000 euros, then you can expect something, but as I said, I am down 400 euros. in addition, I have pictures of my account that is registered with you and other pictures of the games I bet on and a picture of my account with you where it says that I have 3288 euros. sometimes you get the feeling that you might not get your money paid out and then I have to have proof so I know what I'm talking about. i have bet on european football, nba, asian football, nhl and swedish bandy on ice and world cup football, i don't know messi, neymar or any players where you suspect me of suspicious games😊😊 even i'm minus 400 euros. first it was my card that was blocked due to fraud there you have my evidence with the police report and from the bank and it's strong evidence and now I'm suspicious of suspects what, now I don't understand anything but I'm starting to suspect some other things that I myself have been deceived by you, I have read about you and you have a rating of 7.6 out of 10 at casino guru and that is a good rating, that is why I chose you this time and that Swedishplayers are welcome all my deposits are approved with my bank id and my personal code . All of a sudden now I'm suspicious bets??? this means my money is lost have played on other curacoa betting sites and have never been treated this way, how could I influence big teams or players in Europe, USA etc??😊 this feels strange to me? what matches is it about??? I want to cooperate with you but it seems that you do not want to do this, if I have now made suspicious bets, then you must be able to prove this to me if you have a rating of 7.6 on mystake and welcome Swedish players. now now i am very worried because i have lost 3288 euros for nothing or i can say this i feel like i have been cheated and robbed of my money by you i can't affect any matches what i know like i said don't know messi or neymar😊😊 I know you have your rules in curacoa but you must be able to cooperate with me and talk about which suspicious matches or teams I have become suspicious bets for? because otherwise it is the case that I have been cheated by you of 3288 euros. as I said, I put in 3686 euros, so I'm minus 400 euros, it feels strange with suspicious bets, if I had bet 1000 euros and won 10000 euros, then you might get banned. I hope you will open my account so that I can continue to play deposit and withdraw money with you but you must also be able to cooperate with me as you did with casino guru and convince me, have opened accounts on other curacoa betting sites and there has never been a problem like this after kyc verification i know i have not made any suspicious bets i have bet for many years but never been robbed or cheated by any company and mystake with 7.6 out of 10 is very good rating. I thought it was about my blocked card, this was about that, so I got all the papers from the police and the bank, but all of a sudden I'm accused of suspicious bets??? now I don't understand anything. it's nice to know that I haven't done anything like that and glad for it but now I want you to cooperate with me and be honest only played 1 month with you. tell me exactly which matches or suspicious bets and teams that I am suspected of as I said I am 400 euros minus with you and someone who makes suspicious bets wins big money and does not lose 400 euros? I am waiting for an answer from you as you can answer casino guru so you can answer me with. otherwise I feel robbed and deceived by you at mystake. I hope you understand me. I want to cooperate with you and hope you want it too and I expect an answer. unfortunately cannot give away 3288 euros for something that I have not done, if I have made suspicious bets then I have done something wrong and something gross. hope you will answer me soon. because I will not give up. Best regards özkan omerov