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Do I really have to remind you that we do not support casinos? We do not reject legitimate complaints either, we always explain our point of view, since we ARE NOT the official authority, we do create legal-orientated decisions, instead, we always advise players to turn to the official authority.

I'm sure you already noticed that, so please stay fair.

Hello,

What about the investigation you mentioned in your complaint? Any results?

Hi Radka, but you can see on page 4 of this thread the email they sent me from mystake.com.....there seem to be a lot of people who don't get their money out of mystake and are very unpleasant in their live chat. Actually, I have not done any of what they have written in their email on page 4. The question is not whether you should lower their ratings even more but now players curacoa gambling authority is involved with

Hej Radka men du kan se på sidan 4 i denna tråden det mailet dom skickade till mig ifrån mystake.com.....det verkar vara många som inte får ut sina pengar ifrån mystake och väldigt otrevliga i sin livechat. Egentligen har jag inte gjort något av det som dom har skrivit i sitt mail på 4 sidan. Frågan är inte om ni skall sänka deras omdömen ännu mera men nu är players curacoa spelmyndighet inblandade med

Hello,

We can only lower the rating based on proof, this is the reason why I urge players to submit complaints, both parties present proof, and if the casino acts unfairly, there are consequences for the casino. We can't punish casinos solely based on forum posts or unofficial complaints.

We also keep user reviews rating separated from casino ratings. I think it demonstrates our approach.

If the player submitted the complaint in the past and then reached the authority, we always ask players to get back and share the authority's result.

Hi Radka. I understand you. But sending as much information as I can to e gaming curacoa players betting my blocked old card message from my bank my police report from being the victim of fraud on my card, then I got an email from mystake that my account is companys decisions no more answer I send all this to e gaming curacoa players betting, as I said I am suspected of suspicious bets and nothing else. I hope mystake now that my account is completely suspended that mystake.com doesn't go in and change a bunch of things that I can't affect or do you think all my history is still on my account?? Etc. özkan

Hej radka. Jag förstår dig. Men skickar så mycket information jag kan till e gaming curacoa players betting mitt spärrade gamla kort medd ifrån min bank min polisanmälan från att jag har blivit utsatt för bedrägeri på mitt kort, sedan fick jag ett mail ifrån mystake att mitt konto ärcompanys decisions inget mera svar allt detta skickar jag till e gaming curacoa players betting, jag är som sagt misstänkt för suspicious bets och ingenting annat. Jag hoppas att mystake nu när mitt konto är avstängt helt att mystake.com inte går in och ändrar en massa saker som jag inte kan påverka eller tror du att all min historik finns kvar på mitt konto?? Mvh özkan

Hello again. Got an email from mystake today that my account is deleted by company's decisions and nothing more in response. Can you understand what they are doing? Soon I will mix in the Swedish police's fraud ring, so they don't seem to understand their problems with fraud. Suspicious bets, bring out and show your Suspicious bets then if you can prove it. It will be exciting to see what response I get from e gaming curacoa players betting if they believe in them or me. I unfortunately think my money is blown now that my account is like this, they can change anything without my knowledge, can probably go in and change to put in some suspicious bets and tell curacoa e gaming. What do you think?

Hej igen. Fick ett mail ifrån mystake idag att mitt konto är deleted by companys decisions och inget mera i svar. Kan du förstå vad dom håller på med. Snart kommer jag blanda in svenska polisens bedrägeri rotel, alltså dom verkar inte förstå sina problem med bedrägerier. Suspicious bets, ta fram o visa era Suspicious bets då om ni kan bevisa det. Ska bli spännande o se vad jag får för svar av e gaming curacoa players betting om dom tror på dem eller mig. Jag tror tyvärr att mina pengar är bortblåsta nu när mitt konto ärså här då kan dom ändra vad som helst utan min vetskap kan nog gå in o ändra till att lägga in någon suspicious bets o säga det till curacoa e gaming. Vad tror du?

Hello there.

Keep the authority informed, no better advice I can give. I also have the tiniest hint whether and for how long the casino keeps deleted accounts history...

Getting your account deleted with no explanation is not cool at all. I can understand your frustration, especially if you had money in there. It's really important for companies to be transparent about these things and communicate clearly with their customers.

Hello. If you would like to send your message to someone particular, please use the "reply" button next time. The last post in this thread was from last year, though, so I am not sure who you would like to reply to.🤷‍♀️