Rolling Slots Casino - обща дискусия (страница 4)

Hello, Sp1n1991!

Thank you for taking the time to share your experience with us. We're thrilled to hear that your verification process was swift and that you find our payout system efficient.

Your patience and understanding are greatly appreciated, and we're committed to ensuring that your withdrawal requests are processed promptly.

If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Kind regards,

Rolling Slots Casino Representative

I see that this should change in the near future and you should probably get the money according to what the casino says. 

So I hope it will be as soon as possible and when it happens let me know. 🙂 ☘️👍

I've been waiting for my withdrawal for 48 hours now. Unfortunately, there is not a payout every 48 hours 🙁

Ich warte nun seit 48 Stunden auf meine Auszahlung. Leider doch nicht alle 48 Stunden eine Auszahlung 🙁

Dear Sp1n1991,

thank you for sharing your experience with us.

We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.

After a thorough check of your account, we can confirm that your last successful payment was yesterday, and regarding our system we can confirm that your next withdrawal is scheduled for today.

Our team kindly ask you to wait a confirmation email regarding your payment, you will receive it right after withdrawal will be successfully made. In case you have other questions related to the financial processes, you can always reach directly our KYC department via email.

Thank you for your understanding and patience, and we are sorry for any inconvenience caused.

I hope I've been waiting since February 8th. But it's nice that the confirmation came via email. Now all that's missing is the money...

Kind regards

Ich hoffe auch warte schon seit 8.2. Aber ja schön das die Bestätigung per Email kam jetzt fehlt nur noch das Geld dazu...

Mfg

For me it arrived the next working day with RapidTransfer

Bei mir kam es am nächsten Werktag mit RapidTranfer

every working day one withdraw or? thats ok and nice ❤

Dear Sp1n1991,

thank you for sharing your experience with us.

In reference to the circumstances, RollingSlots payment and withdrawal terms for each procedure may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

Yesterday, you have already received your withdrawal by our Financial Department and your next one is scheduled for today, and you will be notified via email regarding the results right after successful payout.

Keep in mind that you can always check the status of your withdrawal in the History tab. To get more details regarding your withdrawal status, you can always contact Financial Department by email.

Your patience and understanding are greatly appreciated, and we're committed to ensuring that your withdrawal requests are processed promptly.

Kind Regards,

Rolling Slots Casino Representative.

Do you have any update for us, perhaps? Have you received the money?

Hay no not yet but the day is still young.

Kind regards

Hay nein bis jetzt noch nicht aber der Tag ist ja noch jung.

Mfg

Unfortunately nothing new yet.

Leider bis jetzt noch nichts neues.

Thank you for the update. Please know, that if you feel you need our help, we are here for you.🤞

Hello. Maybe the casino will answer here. I have had an account at Rollingslots Casino since mid-2023. At the beginning of December I wrote to support to send me my personal data and the entire history of deposit and withdrawal transactions (GDPR)(Rodo). Four months have passed and I have received nothing. I didn't receive any of it. As far as I know, the casino has to send me information within 30 days. I sent the request again in early March and didn't do it. I did not receive anything. I also wrote to the commission that issued the licenses, but still nothing. I ask for help in my case. Greetings

Hallo. Vielleicht antwortet das Casino hier. Ich habe seit Mitte 2023 ein Konto im Rollingslots Casino. Anfang Dezember habe ich an den Support geschrieben, um mir meine persönlichen Daten und den gesamten Verlauf der Ein- und Auszahlungstransaktionen (DSGVO)(Rodo) zukommen zu lassen ). Vier Monate sind vergangen und ich habe nichts erhalten. Ich habe nichts davon erhalten. Soweit ich weiß, muss mir das Casino innerhalb von 30 Tagen Informationen zukommen lassen. Ich habe die Anfrage Anfang März erneut gesendet und es nicht getan. Ich habe nichts erhalten. Ich habe auch an die Kommission geschrieben, die die Lizenzen ausgestellt hat, aber immer noch nichts. Ich bitte um Hilfe in meinem Fall. Grüße

Good morning......

Now it's been a week since I received another confirmation by email that my payout had been positively processed. (I already applied for it on February 8th, 2024 but never received any money) Unfortunately nothing has come so far. It's a shame, I thought it would work this time.

Guten Morgen......

Nun Mittlerweile ist es ne Woche her das ich erneut die Bestätigung per Email bekommen habe das meine Auszahlung positiv bearbeitet wurde.(habe ich bereits am 8.2.2024 beantragt jedoch Geld nie bekommen) Leider bis jetzt nichts gekommen. Schade hatte gedacht diesmal haut es hin.

Hi cjaitner87,

We would like to inform that the delay was caused by a technical matter on payment provider's side.

Rest assured, our team has already initiated contact with them and is actively working towards resolving the case promptly.

We sincerely apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this process.

If you have any questions, do not hesitate to reach out to our support team.

Kind regards,

Rolling Slots Casino Representative

Hello, unfortunately, we are unable to handle complaints related to GDPR issues. If you wish to pursue your case, I recommend that you contact the appropriate authorities instead of contacting Casino.Guru. While our team always strive to assist players who have been affected by unfair casino practices, GDPR laws are beyond our area of expertise. 

Hi, I see that the casino wrote back that the problem was on the payment provider's side, so hopefully you will see your money soon. But if it doesn't happen, you can let us know and we will try to help you. 

Do you think you'll be able to hold out ? 

Keep up? Don't worry, I'm a very chilled guy 😉. You shouldn't forget that you haven't been waiting for a week, but since February 8th. 🙂. But wait and drink tea

Durchhalten? Keine sorge ich bin ein sehr gechillter Typ 😉. Man darf nicht vergessen warte ja nicht seit ner Woche sondern seit 8.2. 🙂. Aber gut abwarten und Tee trinken

All right, thanks for the information. It would be good if you got something like that as a reply to emails instead of nothing at all 🙂. Thanks for the info though

Alles klar Danke für die Information. Wäre vielleicht gut wenn man sowas als Antwort auf Emails bekommt statt gar nicht 🙂. Dennoch danke für die Info

Do you have any news, please? Do not forget to let us know.