Mr Bet Casino - обща дискусия (страница 4)

As proof of funds you can send an account statement from your bank and the casino should analyze your case individually, it is very rare that they ask you for proof of funds in a casino, it only happened to me once and it was because the deposits and withdrawals that They were relatively large, sending a PDF account statement and showing the photo document with the respective bank stamp was enough to complete the verification, and I want to mention that similar to your case: my money did not have a really verifiable source. Try sending a statement, that should be enough.

Como prueba de fondos puedes enviar un estado de cuenta de tu banco y el casino debería analizar tu caso individualmente, es muy raro que te pidan prueba de fondos en un casino, a mí solo una vez me pasó y era porque los depósitos y retiros que hacía eran relativamente grandes, enviar un estado de cuenta en PDF y mostrar el documento en foto con el respectivo sello del banco fue suficiente para completar la verificación, y quiero mencionar que similar a tu caso: mi dinero no tenía una fuente realmente comprobable. Intenta enviar un estado de cuenta, eso debería ser suficiente

Hello, Mr Beet casino has a payment of 200,000 pesos pending, which was released from the account on March 21. To date, the payment and deadlines have not been made.

Hola, casino Mr Beet tiene pendiente un pago de 200.000 pesos el cual se liberó de la cuenta el día 21 de marzo hasta la fecha no se ha hecho efectivo el pago y los plazos.

Hello there.

I found one complaint dated back in 2022 against Mr Bet Casino regarding delayed payment as well.

So it seems you're facing the same issue again, right? The way I understand it, the withdrawal was fulfilled on 21.03., however, the money has never reached your account, is it correct?

That's right, but on this occasion the delay has been over the established term, the term they have is 5 business days

Asi es pero en esta ocasión la tardanza ha sido sobre el plazo establecido, el plazo que ellos tienen en de 5 días hábiles

Well, one thing is the period mentioned in the terms. Delays, on the other hand, are not usually mentioned anywhere since those are random circumstances. 🙁

You already have the experience, are you truly so surprised it's actually happening again?

I guess you should wait. The point is to stay in touch with the support, and make sure to let them know you're still waiting.

Yes, I know about the delay and the times but the established deadlines have already passed, it is 13 days and when I contact support they indicate that they have no contact with the payment server.

Si sé acerca de la tardanza y los tiempos pero ya han pasado los plazos establecidos van 13 días y al comunicarme con soporte indican que ellos no tienen contacto con el servidor de pago.

Then submit another complaint. I would try to find a more reliable casino in the future, though.

Hope it will be resolved soon. 🤞🤞

I have been presenting complaints and I have not had answers before the delay. I thought that you were intermediaries in these cases but I realize that you are not. Greetings

He pasado presentando quejas y no he tenido respuestas antes la tardanza.Pensaba que ustedes eran intermedarios en estos casos pero me doy cuenta que no. Saludos

I honestly didn't get your point.

You stopped responding - check the complaint:

https://casino.guru/mr-bet-casino-the-player-struggles-to-withdraw-his

7 months ago, we extended the timer to allow you to reply to the case.

You submitted the complaint then left it untouched - this is not how it works, complaint requires cooperation.

I responded based on my last complaint, which was recently... The payment of my bonus was indeed delayed 5 days 7 months ago, but the casino told me that this was the maximum term... My second complaint was 1 week ago for a payment that the casino has been pending since March 21, that is, beyond the time of 5 business days. I thought that you could help me expedite the payment. Just that good day

Yo respondí en base a mi última queja que fue hace poco... Lo de hace 7 meses efectivamente se retrazaron con el pago de mi bono 5 días pero casino me indicó que ese era el plazo máximo..Mi segunda queja fue hace 1 semana por un pago que el casino mantiene pendiente desde el 21 de Marzo, osea mas allá del tiempo de los 5 días hábiles.. Pensé que ustedes me podian ayudar en agilizar el pago. Solo eso buen día

I'm sorry there isn't any recent complaint of yours - under this profile:

https://casino.guru/profile-complaints/139275/milluz2022

Have you registered another one? If so, you could mention that 🙂

Send the link to the resent complaint you're talking about please.

https://en.casino.guru/forum/casinos/general-topic-about-mr-bet-casino/4#post-54264

There it goes, it's been a week, I've been waiting for the payment of 200,000, since March 21, and it still hasn't been released, my account is verified but I haven't had a major response from the casino, my first complaint when I channeled with you took 5 days, that's why I waited those 5 days now but it's already more than the time indicated.

Greetings thank you

https://es.casino.guru/foro/casinos/tema-general-sobre-mr-bet-casino/4#post-54264

Ahi va, es hace una semana, llevo esperando el pago de 200.000, desde el 21 de marzo, y aún no lo liberan mi cuenta esta verificada pero no he tenido mayo respuesta por parte del casino, mi primera queja cuando canalicé con ustedes tardaron 5 días,por eso esperé ahora esos 5 días pero ya van mas del tiempo que se indica.

Saludos, gracias

Hello, the link you sent - it is actually not a complaint it's just a forum post. It makes me feel we do not understand each other well.

Untill today, you haven't created a new complaint, so no one is working on this non-existent one.

If you feel you need help, submit the complaint properly by using this link, please:

https://casino.guru/complaints

Do you understand me better now?

A long time ago I filed a complaint about the non-payment of my money by Mr beet, they owe me since March 21, 2023 200,000 pesos that until now have not been paid

Hace bastante rato que ingrese una queja acerca del no pago de mi dinero por Mr beet, me deben desde el 21 de marzo 2023 200.000 pesos que hasta ahora no se han pagado

That is a forum post and not a complaint as such, the complaint you filed was left abandoned and therefore nothing could be resolved. Try to file a new complaint and reply every time the specialist requires it, otherwise they won't be able to help you and will have to close the complaint: https://casino.guru/complaints

Every time the specialist adds a response to the complaint, you will receive an email and a notification in your site account, you have to provide the information that the specialist requires, you have a week to respond to each new message (you respond to the message in the same place where you filed the complaint), if you do not collaborate they will not be able to help you and they will close the complaint

Esa es una publicación en el foro y no una queja como tal, la queja que presentaste la dejaste abandonada y por eso no se pudo resolver nada. Intenta presentar una nueva queja y responde cada vez que el especialista lo requiera, de lo contrario no podrán ayudarte y tendrán que cerrar la queja: https://casino.guru/complaints

Cada vez que el especialista agregue una respuesta a la queja, recibirás un correo y una notificación en tu cuenta del sitio, tienes que proveer la información que el especialista requiera, tienes una semana para responder cada nuevo mensaje (el mensaje lo respondes en el mismo lugar donde presentaste la queja), si no colaboras no podrán ayudarte y cerrarán la queja

I tried that several times 🙁 Still, thanks for your efforts! ✨🙏

Thank you, I already made the complaint, thank you.

Gracias ya hice la queja gracias.

Let's now hope it will bring you a solution. 🤞

hi, i would like to notify or ask if someone has the same problem. Namely, i deposit 100 Eur on sunday and get 122 bonus. I bet eveything and won 400 eur and on monday alle the fund disappear and I am trying to figure it out what's happened.

Maybe the bonus had an expiration date and it was voided when it expired, or maybe you played a forbidden game (check the banned games while a bonus is active) or maybe you played with a stake higher than the max allowed bet, these are the reasons why a bonus gets voided, but I'm just making assumptions. It's better if you ask casino support about it, in your case I can discard the bonus being voided for expiring, because deposit bonuses usually takes a month to expire, and the forbidden games shouldn't be accessible and all bets above the max bet allowed should be automatically rejected while a bonus is active, ask support to know what happened