22bet Casino - обща дискусия (страница 8)

Do you care to answer my question, please? I could not find it. I'm sorry.

Again, it all depends on how you specifically requested that the casino close your account.

How did you do that?

I asked via chat to close my account, they told me to send an email, I sent an email and asked them for 3 days to close my account and they only gave me 3 options: 1 month, 6 months and a year, while I had asked them to close it permanently. I had not mentioned that I wanted it to close for addiction reasons, but I asked for it to close permanently and they only gave me 3 options and I chose the one-year option. I don't know how this justifies the fact that the casino violated the regulations for identification and for the fact that while the account was closed, it was sending promotional messages. Nor can I understand how it justifies that they haven't responded to any of my emails. And the fact that the casino claims that there are many accounts and they are now asking for my personal information to merge the accounts? Is this reasonable? If there were multiple accounts with my details, would they all have to be closed and ask for my personal documents so that the accounts could be merged?

Ζήτησα μέσω chat να κλείσει ο λογαριασμός μου μου είπαν να στείλω mail έστειλα mail και τους ζητούσα 3 μέρες να κλείσουν τον λογαριασμό μου και μου δώσανε μόνο 3 επιλογές 1 μήνα 6 μήνες και ένα χρόνο ενώ εγώ τους είχα ζητήσει να κλείσει οριστικά δεν είχα αναφέρει πως θέλω να κλείσει για λόγους εθισμού αλλά ζήτησα να κλείσει οριστικά και μου δώσανε μόνο 3 επιλογές και επέλεξα την επιλογή ένα χρόνο δεν ξέρω πως δικαιολογεί αυτό το γεγονός πως το καζίνο παραβίασε τους κανονισμούς και για την ταυτοποίηση και για το ότι όσο καιρό ήταν κλειστός ο λογαριασμός έστελνε προωθητικά μηνύματα ούτε μπορώ να καταλάβω πως δικαιολογείται το ότι δεν μου έχουν απαντήσει σε κανένα mail. Και στο ότι το καζίνο ισχυρίζεται πως υπάρχουν πολλοί λογαριασμοί και ζητάνε τώρα τα προσωπικά μου στοιχεία για να συγχωνευτούν οι λογαριασμοί; Είναι λογικό αυτό; Αν υπήρχαν πολλοί λογαριασμοί με τα στοιχεία μου θα έπρεπε να κλείσουν όλοι οι να μου ζητάνε τα προσωπικά μου έγγραφα ώστε να συγχωνευτούν οι λογαριασμοί;

Well, that's it. Thank you!

As I was explaining, the account closed without mentioning the gambling issue may be reopened anytime and only closed temporarily.

It is nothing terminal. Unless you, for example, call for a GDPR-based personal data clear-out or anything like that. I do not honestly understand how the casino, in your opinion, violated the regulations for identification, but if they suspected a multiple accounts situation, it makes sense for any kind of additional verification or examination.

That's normal.

However, I think the casino, not me, should explain their will to merge multiple accounts. It seems you are a valued customer and they do not wish to lose you. But as I said, the support should explain further; I understand this occurrence may be confusing.

The casino has been open for 3 weeks and I have not received any information. As for the violation of the regulations, the casino regulations state that account verification is required if transactions exceed 2000 euros. No matter how much I try to contact the casino and the accounts that claim that there are others with my details so that I can understand what is happening and who opened the accounts and explain to me why verification was never done, they ignore the messages and have not replied to me. Is it possible that they are informing me that there are multiple accounts with my details and that they are still active or that they are not answering me with details so that I can check what is happening and where the deposits are being made to these accounts and they refuse to answer me if there is a license and who is the licensing authority so that I can contact them?

Το καζίνο έχουν περάσει 3 βδομάδες και δεν έχω καμία ενημέρωση και όσο για την παραβιάση των κανονισμών στους κανονισμούς του καζίνο αναφέρεται πως απαιτείται επαλήθευση λογαριασμού σε περίπτωση που οι συναλλαγές ξεπεράσουν τα 2000 ευρώ και όσο και να προσπαθώ να επικοινωνήσω με το καζίνο και για τους λογαριασμούς που ισχυρίζονται πως υπάρχουν και άλλοι με τα στοιχεία μου ώστε να καταλάβω τι γίνεται και ποιος άνοιξε τους λογαριασμούς και να μου εξηγήσει γιατί δεν έγινε ποτέ η επαλήθευση αγνοούν τα μυνήματα και δεν μου έχουν απαντήσει είναι δυνατόν να με ενημερώνουν πως υπάρχουν πολλαπλοί λογαριασμοί με τα στοιχεία μου και να είναι ακόμη ενεργοί η να μην μου απαντάνε με λεπτομέρειες ώστε να ελέγξω τι γίνεται και από πού γίνονται οι καταθέσεις σε αυτούς τους λογαριασμούς και να αρνούνται να μου απαντήσουν αν υπάρχει άδεια και ποια είναι η αδειοδότουμενη αρχή ώστε να μπορέσω να επικοινωνήσω μαζί τους;

Well, I really do not understand the whole matter, but since, in accordance with the complaint, rejection, the refund is out of question. The other accounts do not play a significant role; in light of that, I guess.

I thought you intended to close your account for good, despite the fact that you have not mentioned a gambling problem.

However, it makes sense for the casino to fully verify or again proceed with verification just before the account is finally closed to ensure you won't be able to open another account in the future. This is a specifically good approach in the case of addicted players.

So, may I know whether your account has been closed permanently as you appeared to complain about? What do you aim to achieve now, please?

Casino holds two licenses as far as i could find:

Kahnawake (KGC) plus Estonia

I suggest contacting Kahnawake: https://gamingcommission.ca/interactive-gaming/complaints/

I placed my bet on over 18.5 games, and the final result was 19 games, which officially makes it a winning bet. However, my winnings were denied, and the bet was marked as lost because, according to their system, I supposedly placed a bet on under 18.5 games.They requested a screenshot and video of my bet, which I provided immediately. Four days later, I received a response stating that the bet was considered lost. The screenshots and videos I sent as evidence were rejected on the grounds that they could be manipulated - even though they were the ones who requested them.

I asked how I could prove that I'm right, and I was told that I don't need to prove anything, as the bet is considered lost and there is nothing I can do about it.

Hi, sorry to hear about the trouble you're having with your bet. That sounds like a really frustrating situation. It’s honestly concerning when a betting site dismisses the evidence you’ve provided, especially when you followed their requests exactly.

From what you’ve shared, it sounds like you’ve done everything right by submitting both the screenshot and video, yet the casino still refuses to honor your bet. This kind of inconsistency isn’t just unfair, it’s also a bit of a red flag when a platform refuses to explain why your evidence was rejected.

Unfortunately, we here can't help with sports betting related issues so I can share you links where they might assist.

Check these:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I know this can be really tiring, but you’ve already provided the evidence they asked for, so you’re in the right here. Keep pushing for a clear and fair resolution!

Good luck, and I hope it gets sorted out soon.

Greetings,

I'm trying to withdraw, initially I request the withdrawal and I'm told I have to send a photo of my ID to their department .

I send the photo and every time they ask me for photos of other documents other than the identity card endlessly as if every 72 hours they ask me for a different document so as not to validate the profile and not allow me to withdraw.

I ask you for help to resolve this situation

salve,

sto cercando di prelevare, inizialmente faccio richiesta per il prelievo e mi viene detto di dover inviare la foto del documento di identità al loro reparto [email protected].

io invio la foto e ogni volta mi chiedono foto di altri documenti diversi dalla carta di identità all'infinito come se ogni 72 ore mi chiedono un documento diverso in modo da non convalidare il profilo e non permettermi di prelevare.

vi chiedo un aiuto per poter risolvere questa situazione

Hey there,

That sounds really frustrating, especially when you're just trying to withdraw. I understand how annoying it can be when they keep asking for different documents.

How long have you been trying to verify your account? What other documents are they asking for besides your ID? Have any of the documents you've submitted been approved, or are they all still pending?

Let me know, and I’ll try to see if we can help somehow. 🙂

Their terms arent very clear and support has a hard time speaking English so just be warned if you take the welcome bonus you can only cashout 1x the bonus which is horrific terms.

This casino is really a scam in my case the casino violated the responsible gaming regulations while I requested a refund it was rejected saying that I have created multiple accounts without being able to prove it because that is not the case

Αυτό το καζίνο είναι πραγματικά απάτη στην δική μου περίπτωση που το καζίνο παραβίασε τους κανονισμούς υπεύθυνου παιχνιδιού ενώ ζήτησα επιστροφή των χρημάτων απορρίφθηκε λέγοντας πως εγώ έχω δημιουργήσει πολλούς λογαριασμούς χωρίς να μπορεί να το αποδείξει γιατί δεν ισχύει κάτι τέτοιο

Hello Garas,

It seems that the casino has a stand, so if you want us to get involved, go for the complaint. No casino I know about would refund you if they believed you created multiple accounts. I'm not saying you did, of course; I'm just saying it makes a kind of sense from the opposite perspective. 

Please submit the complaint, and my colleagues will do their best to review the casino's evidence for you.

Thank you; aside from the feedback on it, the support, it's "pleasing" to see we have suitable information in the bonus section. Yep, it is 1x the bonus. Not the best offer in the world, definitely.

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Okay, please don't write the same thing over and over again because then I get lost in it. I don't understand the situation you are describing very well, but let's try to get to it.

You deposited in the casino and so you are not allowed to play the games from the start, yes? I see that you got some bonus that you are talking about and I would definitely check if the games you want to play are not restricted with the bonus. Were you able to complete the bonus when you said you wanted to cash out? Why can't you withdraw please, did the casino say anything? 

Try to answer my questions and in one coherent post.

I have 100,000 kyats in my 22bet account and I can't withdraw it. 22bet is refusing to withdraw it.

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