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I had bought shares from the casino in TFS tokens in USD.

At some point I wanted to pay out part of it in ETH and gamble it there in the casino as credit.

I did the payouts normally, as advertised there and wanted.

My 2 withdrawals of 1,2000 TFS tokens each were never paid out.

I was told you have to withdraw in the same currency you deposited with, after that I was ignored and the casino was not willing to entertain or come to an agreement.

There is no reference to the rule anywhere. On the contrary..

It was very heavily advertised.

In the last complaint the casino complained about the subject...

"There are no tokens in your account" They tried to get rid of me with that.

The comment from the casino does not refer to the problem and is only an unfriendly saying after a scam/trick...

My tokens were of course debited from my account but never converted and paid out.

Of course I don't have any tokens afterwards and that shows how they don't care about the customers.

It won't even be checked to see what's going on.

Photos etc with the payment procedure and payment histories were always included.

Ich hatte in USD Anteile vom Casino in TFS Token gekauft.

Irgendwann wollte ich einen Teil in ETH auszahlen und dort im Casino als Guthaben verzocken.

Ich hab hanz normal wie es dort beworben und gewollt ist die Auszahlungen vorgenommen.

Meine 2 Auszahlungen von je 1,2000 TFS Token wurden nie ausgezahlt.

Man sagte mir man muss in der gleichen Währung auszajlen mit der man eingezahlt hat, danach wurde ich ignoriert und das Casino war nicht bereit zu hegen oder eine Einigung zu ginden.

Nirgends gibt es eiben Hinweis zu der Regel.. Im Gegenteil..

Es war sehr stark beworben.

In der letzten Beschwerde wurde zu dem Thema geslahagt vom Casino...

"Auf ihrem Konto befinden sich keine Token" Damit haben sie versucht mich abzuwimmeln.

Das Kommentar vom Casino nimmt keinen Bezug aufs Problem und ist nzr einunfreundlicher Spruch nach einem Betrug/Trick...

Meine Token wurden natürlich bom Konto abgebucht aber nie umgewandelt und ausgezahlt.

Natürlich hab ich keine Token danach und das zeigt wie egal denen die Kunden sind.

Es wiird nicht einmal nachgesehen um was es geht.

Fotos etc mit Auszahlungs Vorgehensweise und Zahlungs Hiszorien lagen immer bei..

Dear mdurau888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask a few questions so I better understand the situation. Could you advise how the 2 withdrawals relate to you buying shares from the casino? Are your withdrawals related to your gambling activity or not? What currency did you deposit with to the casino? Would you be able to provide proof of your deposits?

I’ll await your reply,

Best regards,

Tomas

I got the tokens with deposited casino balance.

It's not bonus money or anything.

Purchased from the casino wallet in the token section.

Ich habe die Token mit eingzahltem Casino Guthaben bezogen.

Das ist kein Bonus Geld oder sonstiges..

Von der Casino Geldbörse im Token Bereich eingekauft.

Dear Mdurau

You have withdrawn all the TFS tokens on the casino balance and lost your money in the games

That's a lie and if I search for a long time I have chat histories that prove it.

We're talking about 15-17€ here

let us clarify this quickly and easily and keep your seriousness.

Also, I'm not going to spend hours chatting about it again.

Will then just play a joker that shouldn't be worth getting to them.

So please be peaceful and serious..

Das ist gelogen und ich hab wenn ich lange suche Chat verläufe die es belegen.

Wir reden hier von 15-17€

lassen sie uns das schnell und unkompliziert klären und wahren sie ihre Seriösität.

Außerdem Werde ich dafür nicht wieder Stunden im Chat verbringen.

Werde dann einfach einen Joker spielen der es ihnen nicht wert sein sollte zu kriegen.

Also bitte friedlich und seriös..

Dear Mdurau

Please send here the proofs of the lost transaction

We checked your withdrawal statistics

You have requested 2 crypto transactions

These withdrawals were declined because of the T&C

The amount was returned to your balance

After you have withdrawn the TFS balance to the casino and play in the games

Thanks to both parties for the explanation.

Dear mdurau888,

Were your withdrawal requests simply declined and was the amount simply returned to your casino balance? Was any balance lost that wasn't withdrawn or lost during your gameplay? Do you require any further assistance?

Dear mdurau888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.