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Won 1000 last week got it no problem.kept winning so withdrew 890 pending for a couple of days and then stopped so thought it would be in bank acc noit wasnt.lok for more verification so done that put in a withdrawal for another 1000 and was cancelled .between all there messing i lost 5000 in total.also played gates of olympus and was very lucky as multiply went to 700 and won 1000 in 4 spins.didnt let me play remaimder of spins as i still had another 8 spins at over 700 multiply

Dear Maggietimmy3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how much money you currently have in your casino account? Do you have any pending withdrawals at the moment? Do I understand correctly that the casino requested documents for additional verification? Have they been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I won 1000 last week and withdrew it no problem.kept winning andbhad 2000 and requested 890 witdrawal as thats all i was allowed. Was pending for couple of days and didnt go through to bank acc just thought it was slow so requested another 1000.all of a sudden they needed more documents and cancelled my 1000.i sent documents but took so long that i lost my winnings.but thought i had 890 in acc as it wasnt cancelled.do got through they said it was put back in my acc but they didnt tell me it was cancelled .so as far as im concerned im entitled to it.also payed for 12 spins on gates of olympus was very lucky was on nearly 800 multiplier.they didnt let me play last 8 spins.affraid id win too much.its a contract pay for 12 spins get 12 spins not 4 spins

this shows u can go to 5000x

Thank you for your reply, Maggietimmy3. Do I understand correctly that you have lost all the winnings you initially wanted to withdraw?

Yes i did coz every time i tried to with draw ye wanted more and more verification.even though i had no trouble making a withdrawal of 1000 the week before?also won 1000 on the first 4 spins on gates of olypus with multiplier about 700 but ye didnt let me play the 8 remainder spins.its a contract pay for 12 spins play 12 spins.not pay for 12 play 4.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.