EmirBet Casino - Печалбите на играча са конфискувани от казиното.

Hello, I hope you can assist me again.

I registered with Emirbet Casino and won money with the second deposit plus bonus.

I won approximately 3000 euro and had to continue playing until the money was converted into real money.

I ended up with exactly 1000€ in real money.

With this money, I then went on to win 3400 Euro and made a withdrawal.

The Casino has received all the necessary documentation from me.

In the end, I had to send a picture of myself holding my ID.

Then came the confirmation that everything was being processed.

Soon after, my withdrawal was declined and the 3400€ was simply confiscated.

Now I have 180 € in my account, which is what I had deposited, and the 3400€ I had won is now gone.

This is definitely an attempt to scam me and I hope you can assist me.

Best Regards

Nico

Hallo ich hoffe Sie können mir wieder helfen.

Ich habe mich bei Emirbet Casino angemeldet und mit der zweiten Einzahlung plus Bonus Geld gewonnen.

Ich habe ca 3000 euro gewonnen und musste das Geld dann so lange spielen bis das Geld in Echt Geld umgewandelt wurde.

Ich hatte dann genau 1000€ Echt Geld.

Mit diesem Geld habe ich dann 3400 Euro gewonnen und ausgezahlt.

Das Casino hat alle Unterlagen von mir bekommen.

Zum schluss musste ich dann noch ein Foto von mir schicken mit meinem Personalausweis in der Hand.

Dann kam die Bestätigung das alles bearbeitet wird.

Direkt darauf wurde mein Geld abgelehnt und die 3400€ einfach beschlagnahmt.

Jetzt habe ich 180 € auf dem Konto die ich eingezahlt habe und die 3400€ die ich gewonnen habe sind weg.

Das ist auf jeden fall ein Abzock versuch und ich hoffe das Sie mir helfen können

Mit freundlichen Grüßen

Nico

Dear NicoF,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EmirBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you activated this bonus on your casino account?

• Has the casino explained why your winnings were confiscated? Have they cited any rules being broken?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello,

yes that was exactly the bonus!

I also implemented everything and then "only" €1000 of the €1400 bonus credit was credited to me. And it said that I had successfully completed the conversion!!

And with these 1000€ I ended up winning 3400€ and cashing it out straight away.

They received ALL the documents.

and now all of a sudden they're telling me that I've violated the bonus conditions!!

hallo,

ja genau das war der Bonus!

Ich habe auch alles umgesetzt und dann wurden mir von 1400 euro bonusguthaben "nur" 1000€ glatt gutgeschrieben. Und da stand das ich erfolgreich das umwandeln absolviert habe!!

und mit diesen 1000€ habe ich dann am ende 3400€ gewonnen und direkt ausgezahlt.

ALLE Unterlagen haben die bekommen.

und jetzt auf einmal schreiben die mir das ich gegen Bonus Bedingungen verstoßen habe!!

Could you please specify which bonus conditions were broken?

If you have the information in writing from the casino, send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Include any conversation between you and the casino you deem relevant to the issue.

Dear NicoF,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.