Операции за поддръжка - Роберта
31 юли 2023 г. в 09:57 ч
Здравей Джулиан,
Свързваме се с вас от екипа за оплаквания на DoggoCasino.
Разбираме разочарованието ви и се извиняваме за причиненото неудобство.
Започнахме разследване на вашия проблем и работим усърдно, за да предоставим допълнителни разяснения.
На 29 юли изпратихте заявка за теглене и като част от стандартната ни процедура обикновено ни отнемат до 24 часа, за да прегледаме и проучим подобни заявки.
След като разследването приключи, ние продължихме да ви предоставяме насоки за проверка, които обикновено се преглеждат в рамките на 24 часа.
Ние обаче признаваме, че вече е третият ден, откакто започнахме да преглеждаме документацията.
Моля, имайте предвид, че ние винаги се стремим да ускорим процеса, доколкото е възможно.
Ние ценим вашите отзиви и искаме да ви уверим, че правим всичко по силите си, за да отговорим на притесненията ви своевременно. Ще продължим да ви държим в течение и ще се свържем с допълнителни подробности веднага щом ги получим. Благодарим ви за разбирането и търпението по време на този процес.
Каним ви да проверите нашия сайт за допълнителна информация чрез следната връзка; DoggoCasino
Ако имате допълнителни въпроси, свържете се с нас, ще се радваме да ви помогнем чрез LiveChat или имейл!
С Най-Добри Пожелания,
Операции за поддръжка - Роберта
Екип за поддръжка на Doggo Casino
Това току-що ми беше изпратено по имейл, както казах, качих всички документи правилно.
Струва ми се, че по-скоро имате надеждата, че ще анулирам изплащането си от 2699 € и ще заложа всичко, което не бих направил.
Струва ми се, че ако не се свържа с теб, както последните 2 пъти, никога няма да си получа парите..
Благодаря ви, екипът на казино гуру отново и отново, че ми помогнахте да получа изплащанията си в крайна сметка, аз сам като играч, за съжаление, винаги се отлагам с по-големи изплащания
Благодаря ви предварително..
Support Operations - Roberta
July 31, 2023 at 09:57
Hello Julian,
We are contacting you from DoggoCasino Complaint Team.
We understand your frustration and apologize for any inconvenience caused.
We have initiated an investigation into your issue and are working diligently to provide further clarification.
On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.
Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.
However, we acknowledge that it is now the third day since we began reviewing the documentation.
Please know that we always strive to expedite the process as much as possible.
We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.
We invite you to check our site for further information through the following link; DoggoCasino
Should you have any further questions, do reach out we are happy to help via LiveChat or email!
Best regards,
Support Operations - Roberta
Doggo Casino Support Team
This was just sent to me by email, as I said, I uploaded all the documents correctly.
it seems to me that you rather have the hope that i will cancel my payout of 2699€ & gamble away everything that i wouldn't do..
It seems to me that if I don't get in touch with you like the last 2 times I would never get my money..
I thank you casino guru team again and again for helping me to get my payouts in the end, I alone as a player am unfortunately always put off with larger payouts
thank you in advance..
Support Operations - Roberta
July 31, 2023 at 09:57
Hello Julian,
We are contacting you from DoggoCasino Complaint Team.
We understand your frustration and apologize for any inconvenience caused.
We have initiated an investigation into your issue and are working diligently to provide further clarification.
On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.
Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.
However, we acknowledge that it is now the third day since we began reviewing the documentation.
Please know that we always strive to expedite the process as much as possible.
We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.
We invite you to check our site for further information through the following link; DoggoCasino
Should you have any further questions, do reach out we are happy to help via LiveChat or email!
Best regards,
Support Operations - Roberta
Doggo Casino Support Team
dies wurde mir grad eben per email geschickt, wie gesagt ich habe alle dokumente richtig hochgeladen.
mir kommt es eher so vor als ob sie die hoffnung eher haben das ich meine auszahlung von 2699€ abbreche & alles verspiele was ich jedoch nicht tun würde..
mir scheint es eher so das wenn ich mich nicht bei euch melde wie die letzten 2 male ich mein geld niemals bekommen würde..
ich danke euch casinoguruteam immer wieder mir zu helfen meine auszahlungen zu bekommen am ende, ich allein als spieler werde leider bei größere auszahlungen immer hingehalten
danke euch schonmal..
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