Ditobet Casino - Акаунтът на играча е блокиран.

FRAUD ! I set up my account on Friday. The account has been verified. I bet the match and won 728 euros. When I paid money to my bank account, I got an email that I broke the rules and my account was blocked. I don't have any money

Hello Tomasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you received any further explanation regarding this situation? What rule has been allegedly breached?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Ok, I wrote to your e-mail from j***s@o2.pl

Thank you very much for your emails. I checked the General T&Cs and these are the points that have been breached according to the casino:

"1.3. You agree you will not participate in the Service and/or place a bet if you are in position of actual or potential conflict of interest in any manner. Not to be a professional player in any sport, competition or league where Ditobet offers betting and not to be restricted by limited legal capacity.

2.1. In order to protect the integrity of the Service and for other operational reasons we reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal. We can refuse an opening of an Account at our sole discretion. We can also close or suspend any Account without prior notification.

2.4. We will immediately suspend your Account if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.

3.2. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act.

3.3. We prohibit the use of unfair practices in the use of the Services. Thus we protect our users and guarantee the integrity of the Services. If a customer is found to be involved in any form of collusion to the detriment of a third party or other activity that we classify as unfair play, his account may be permanently closed and the account balance may be confiscated or withheld. Ultimately, we reserve the right, at our sole discretion, to terminate the offending account(s) for the purposes of conducting a thorough investigation into the unfair practices, use of the Website in a fraudulent manner or for illegal and/or unlawful or improper purpose, you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of Ditobet or any of its customers or if your account is being used for the benefit of a third party, the person or persons responsible for that practice will face the following consequences:

- you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Ditobet (together "Claims", "Investigations") arising therefrom and shall indemnify and hold Ditobet harmless on demand for such Claims;"

Most of these terms are not very specific. Do I understand correctly that you are not aware of anything that could fall under these terms? Could you please confirm that you created your account with the correct personal information?

Hi. I have not broken any of these points. I created an account, I put a match and that's it. I did nothing else. I set up an account with correct data, which were verified with an ID card and the verification was positive

Could you please clarify which games you’ve been playing (live games, slots, sports betting, or multiplayer)?

I only play sports betting over the internet. I played one coupon on ditobet and nothing else.

As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Where can I make such a complaint?

I appreciate your understanding. I will get back to you via email.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.