Desert Nights Casino - Акаунтът на играча е блокиран.

My account has been suspended due to alleged security concerns and the prize has been voided.

When asked, you are quickly dismissed.

Mein Konto wurde wegen angeblicher Sicherheitsbedenken gesperrt und der gewinn wurde für ungültig erklärt.

Auf nachfragen wird man schnell abgewimmelt.

Dear Philipp,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please advise if you have contacted the security team for further explanation? Have you accumulated your winnings with or without active bonus? Lastly, how long ago your account has been opened?

I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Philipp,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.