Cosmobet Casino - Играчът, който чака проверка на акаунта, поставя под въпрос легитимността на казиното.

Hello I have signed up to this casino and won a decent amount I’m still waiting to be verified so I can withdraw this money but I’m seeing a lot of people saying it’s a scam website but it seemed normally to be as the layout was the same as other kyc casinos could anyone please just let me know if this cosmo bet casino is a scam or not to save me time not to give any hope of getting my money thank you!

Dear Michalsobz,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem and understand your concern.

According to our review of Cosmobet, the safety index of the casino is below average, scoring 6.4/10 against our standards. The license of the casino has expired, and there is a relatively small cap on the maximum allowed win per spin. However, after examining the complaints section, I noticed that the casino doesn't have any unresolved complaints, which could be considered a positive indicator.

I suggest waiting for the verification to be completed and the subsequent approval of your withdrawal request. It's important to understand that KYC is a crucial process that casinos use to ensure that the money being sent out belongs to the rightful owner. Since casinos can't physically check every player's identification and documents, KYC is the only way they can complete verification procedures. It's worth noting that serious and licensed casinos take KYC seriously, but it may take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Hi thank you for your reply about 2 days ago I submitted my id proof of address and proof of credit card I actually received an email from them yesterday saying I need to use my passport as id I think it was probably an automated email when a verification gets rejected because anything else I email them about I don’t get a response so then I used my passport all good all my details are correct which I submitted as I’m still waiting for verification so I might have to wait couple days. I see that’s it part of "kyc" I used mystake before which is kyc also and there was no problems so I thought Cosmo bet would be also fine with it having the same layout as mystake but then I see on trust pilot the reviews and got very worried I got a good amount won there and was happy but now I’m worried I won’t even get the money which I deserve I guess it’s just a waiting game if it doesn’t work I might have to let the bank know about it being a scam to at least get my deposits back. Thank you looking forward to hearing back from you

Update: I managed to get verified and my withdrawal says success it’s been 24 hours now still waiting got a bit more hope now I got an email from that saying I was verified successfully which is a good sign that they are showing customer support I’m just waiting on withdrawal now.

I'm glad to hear that your account got verified and your withdrawal has been approved. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If you do not receive your winnings in the next 14 days, please let me know and we will continue with your complaint.

Dear Michalsobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.