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Good evening! At the casino company, I must have opened over 20 different accounts with different emails and details!! I deposit money using two specific cards across all these accounts! Each time, I close my account due to addiction, and they allow me to open another account, depositing with the same cards! I have lost a lot of money at this company! I am financially ruined! I request a goodwill gesture of 1000 euros for the destruction I have suffered!

Καλησπέρα ! Στην εταιρεία casinoin πρέπει να έχω ανοίξει πάνω από 20 διαφορετικούς λογαριασμούς με διαφορετικά μέιλ και διαφορετικά στοιχεία !! Καταθέτω από δυο συγκεκριμένες κάρτες σε όλους τους λογαριασμούς! Κάθε δορά κλείνω το λογαριασμο μου λόγω εθισμού , και μου επιτρέπουν να ανοίξω κι άλλο λογαριασμο , καταθέτοντας από τις ίδιες κάρτες ! Έχω χάσει ένα σωρό λεφτά σε αυτή την εταιρεία ! Είμαι κατεστραμμένος οικονομικά ! Ζητάω ένα ποσο της τάξης των 1000 ευρώ ως ένδειξη καλής Θελήσεως για την καταστροφή που έχω υποστεί !

Dear rvas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoin.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the first time you informed the casino about having a gambling problem?
• Have you informed the casino about your active self-exclusion and about your ability to open multiple accounts despite this?
• Have you requested a refund from the casino already? With what result?
• Are your accounts in the casino already blocked?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't kept any screenshots and can't find why all my accounts are closed due to early addiction gambling! I have asked for a refund to no avail! I have already informed the casino about everything but to no avail! They don't care about anything!

Δεν έχω κρατήσει κάποια σκρινσοτ και δεν μπορώ να βρω γιατί όλοι οι λογαριασμοί μου είναι κλειστοί λόγω τζόγου λόγω πρώιμου εθισμού ! Επιστροφή έχω ζητήσει χωρίς αποτέλεσμα ! Έχω ενημερώσει ήδη το καζίνο για τα πάντα αλλά χωρίς αποτέλεσμα ! Δεν τους νοιάζει τίποτα !

Dear rvas,

I apologize but without supporting evidence there is little assistance we can offer.

Gather any evidence you might have regarding the situation and send it to my email at tomas@casino.guru

Try to provide context and a timeline for the evidence you manage to submit to me.

Dear rvas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.