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What is not normal is that you can deposit in 50 ways and withdraw in only one. I bought extra box storage to be able to deposit as a verification. My first deposit was quick and easy and now I still have this balance to withdraw and it has been for me at least 5 times for days. Day rejected. I get an email with a failed payout, please contact support. After the contact you only find out that she allegedly had technical problems, they are working on the solution, but unfortunately this is not the case. I really can't understand why they rate the casino so well. One is held from the side and I suspect that they are doing everything possible to gamble away my credit. There is also the fact that you have to pay 5% fees when withdrawing, but this is not done

Was schon Mal nicht normal ist das man in 50 Möglichkeiten einzahlen kann und in nur einer auszahlen. Ich hab mir extra Krptowahrung gekauft um Einzahlen zu können als Verifikation. Meine erste Einzahlung ging schnell und einfach und nun habe ich noch dieses Guthaben zum auszahlen und es wird mir seit Tagen mindestens 5 Mal. Tag abgelehnt. Ich bekomme eine Email mit fehlgeschlagene Auszahlung bitte kontaktieren sie den Support. Nach dem Kontakt erfährt man nur das sie angeblich technische Probleme habe sie arbeiten an der Lösung aber dem ist leider nicht so. Ich kann wirklich nicht nachvollziehen warum sie das Casino so gut bewerten. Man wird von der Seite hingehalten und ich habe den Verdacht das die alles mögliche tun damit ich mein Guthaben verspiele. Es kommt noch dazu das man 5% Gebühren zahlen muss beim auszahlen trotzdem wird das nicht getan

Dear Cuvuv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I successfully paid out 6 days ago. Now they always say that there are errors when paying out but the reason is not known. I can forward the emails to you.

Ich habe vor 6 Tage erfolgreich ausbezahlt. Nun sagen sie immer das es Fehler beim Auszahlen gibt der Grund sei aber nicht bekannt. Ich kann ihnen gerne die E-Mails weiterleiten.

Cuvuv, we received an email from you that your winnings have been paid out. Can we consider this issue resolved? Do I have your permission to close the complaint?

Dear Cuvuv,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.