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Hello, when I request a withdrawal of CZK 3,000, my money will always be returned to my gaming account and the history of the deposit will be discarded:!

Dobrý den, při požadavku výběru 3000 Kč se mi vždy peníze vrátí na hrací účet a v historii se u vkladu objeví vyřazeno :!

Dear Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Lastly, have you accumulated your winnings with or without active bonus?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.