Знаейки, че много казина, лицензирани в Кюрасао, не проверяват акаунти предварително, настойчиво поисках проверка веднага след като създадох акаунта си. В разговора ни обаче ме увериха, че е излишно. Изплатиха ми печалбата 2-3 пъти, дори доста бързо. Въпреки това, преди 10 дни тежкото ми положение започна, когато спечелих сума от 48 000 на рулетка, използвайки множител x700. Поискана е незабавна проверка. Първоначално не можаха да намерят документите, които бях качил, и твърдяха, че не са ги получили. Когато им изпратих екранна снимка на екрана, която гласеше, че документите са успешно качени и че скоро ще бъда уведомен, те намериха всички документи.
На следващия ден моят VIP мениджър ме информира, че доказателството ми за адрес е прието, но личната ми карта е необходима отново. Отвърнах му със същото и го качих отново. На следващия ден моят мениджър заяви, че въпреки че доказателството за адрес е прието, те сега изискват допълнително доказателство. Разбрахме се да изпратя официалния си документ за наем от сайта на таксиметровата мрежа с емблемата на гръцката демокрация. Изтеглих го от официалния сайт и го изпратих. След като го прегледаха, те заявиха, че документът е издаден преди повече от шест месеца, което го прави неприемлив.
Първоначално го възприех, че се гаврят с мен, но те бяха сериозни. Оказа се, че трябваше да се преместя в нова къща едва през предходното тримесечие. Обясних им, че документът носи печата на гръцката демокрация и е много официален документ, но без резултат. Искаха документ от общината, удостоверяващ сегашното ми местоживеене. Не съм сигурен какво да правя по-нататък, защото е сигурно, че ще намерят извинения, независимо какъв документ изпратя. Това казино пренебрегва всички договорени условия.
Наистина съм ужасен от сегашната ситуация. Бях екстатичен да спечеля 48 000, но изглежда, че може да не получа нищо.
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Наистина не искам да се отказвам заради голямата сума. В Кюрасао няма органи, към които да подадете жалба, нито някой, който се занимава конкретно с проблеми на клиенти.
Поради възникналите проблеми помолих собственика на къщата, от която давам под наем, да актуализира договора. Ние го направихме и го изпратихме отново.
Днес изтеглих новия документ от сайта на такситата и го препратих. Те заявиха, че е модифициран. Изтеглих го втори път и го изпратих отново, но не получих отговор.
Ще се радвам на всякакви съвети как да се справя с тази измама. Нечестно е казиното да задържи печалбите ми, възлизащи на 48 000, на толкова крехки основания.
Knowing that many casinos licensed in Curacao do not verify accounts upfront, I persistently requested verification as soon as I created my account. However, in our conversation, they assured me that it was unnecessary. They paid out my winnings 2-3 times, quite swiftly even. However, 10 days ago, my plight began when I won a sum of 48000 in roulette, utilizing a x700 multiplier. An immediate verification was demanded. At first, they couldn’t locate the documents I had uploaded and asserted they hadn't received them. When I sent them a screenshot of the screen that stated the documents were successfully uploaded and that I would be notified shortly, they found all the documents.
The next day, my VIP manager informed me that my proof of address was accepted but my identity card was needed again. I reciprocated and uploaded it, again. The next day, my manager stated that even though the proof of address was accepted, they now required additional proof. It was agreed upon that I would send my official rental agreement document from the taxis net site with the emblem of the Greek democracy. I downloaded it from the official site and sent it. After reviewing it, they claimed the document had been issued more than six months ago, rendering it unacceptable.
Initially, I perceived this as them fooling around with me, but they were serious. It appeared I should've moved into a new house only in the previous quarter. I explained to them that the document carries the seal of the Greek democracy and is a very official document, but to no avail. They wanted a document from the municipality attesting my current place of residence. I’m unsure what to do next because it's certain they would find excuses no matter what document I send over. This casino disregards any agreed upon terms.
I am truly appalled by the current situation. I was ecstatic to win 48000, but it appears I might receive nothing.
The extent of online grifters...
I genuinely don’t want to give up because of the large sum. There are no authorities in Curacao to file a complaint with or anyone who deals with customer issues in particular.
Due to the problems that arose, I asked the owner of the house I’m renting from to update the contract. We did, and submitted it again.
Today, I downloaded the new document from the taxis net site and forwarded it. They stated that it had been modified. I downloaded it a second time and sent it over again but received no reply.
I would appreciate any advice on how to deal with this fraud. It's unfair for the casino to withhold my winnings, amounting to 48000, on such flimsy grounds.
Επειδή γνωρίζω ότι πολλά από τα καζίνο που είναι αδειοδοτημένα στο Κουρασάο δεν επαληθεύονται οι λογαριασμοί από την αρχή, μόλις έκανα λογαριασμό το ζήτησα επίμονα, όμως από την συνομιλία μαζί τους μου έλεγαν δεν χρειάζεται. Με πλήρωσαν 2-3 φορές και μάλιστα αρκετά γρήγορα. Πριν 10 μέρες κέρδισα στην ρουλέτα με πολλαπλασιαστή Χ700 το ποσό των 48000. Εκεί άρχισε και το μαρτύριο μου. Ζήτησαν άμεσα επαλήθευση. Αρχικά τα έγγραφα δεν ανέβαιναν και μου έλεγαν δεν τα έχουμε. Όταν τους έκανα screenshot την οθόνη που έγραφε οτι τα έγραψα σας ανέβηκαν με επιτυχία και θα ενημερωθείτε, σε λίγο τα βρήκαν όλα. Την επόμενη μέρα ο vip manager μου ανάφερε ότι το έγγραφο διεύθυνσης έγινε αποδεκτό αλλά χρειάζονται ξανά την ταυτότητα μου. Την έστειλα και στο ίδιο και την ανέβασα επίσης. Την επόμενη ο manager μου ανάφερε οτι αν και το έγγραφο έγινε αποδεκτό της διεύθυνσης χρειάζονται και άλλο έγγραφο για επαλήθευση διεύθυνσης. Συμφωνήσαμε να του στείλω το επίσημο ενοικιαστηριο έγγραφο από την σελίδα taxis net με το λογότυπο της ελληνικής δημοκρατίας. Το κατέβασα από την επίσημη σελίδα και το έστειλα. Αφού το μελέτησαν μου ανάφεραν ότι είναι πάνω των έξη μηνών που συντάχθηκε και δεν γίνεται αποδεκτό. Στην αρχή νόμιζα ότι με κοροϊδεύουν αλλά σοβαρό μιλούσαν οι κύριοι. Έπρεπε δηλαδή να είχα βρει σπίτι το τελευταίο τρίμηνο. Αν και τους εξήγησα και τους ανέφερα ότι έχει το σήμα της ελληνικής δημοκρατίας και είναι το πλέον επίσημο έγγραφο, πάλι τίποτα. Ζήτησαν χαρτί από το δημαρχείο τώρα οτι διαμένω σε αυτή την διεύθυνση. Δεν ξέρω τη να κάνω πλέον γιατί σίγουρα ότι έγγραφο και να τους στείλω πάλι θα βρουν δικαιολογίες. Όσα συμφωνήθηκαν τα αναιρεί το καζίνο .
Πραγματικά απελπιστικά με αυτή την κατάσταση. Χάρηκα ότι κέρδισα 48000 και τελικά δεν θα πάρω τίποτα.
Πόσο απατεώνες υπάρχουν στο διαδίκτυο....
Πραγματικά δεν θέλω να τα παρατήσω γιατί είναι μεγάλο ποσό. Στο Κουρασάο δεν υπάρχουν αρχές για καταγγελία και ούτε ασχολείται κανένας με τους πελάτες.
Λόγω των προβλημάτων που προέκυψαν ζήτησα από την ιδιοκτήτρια του σπιτιού που ενοικιάζω επικαιροποίηση του συμβολαίου. Το κάναμε και το καταθέσαμε ξανα.
Σήμερα κατέβασα από το taxis net το νέο έγγραφο και το έστειλα. Μου ανάφεραν ότι είναι τροποποιημένο. Το κατέβασα δεύτερη φορά, το έστειλα ξανά, αλλά δεν πήρα καμία απάντηση.
Θα ήθελα γνώμες τη μπορώ να κάνω με την κλοπή που μου κάνουν. Είναι άδικο να καταχραστεί το καζίνο τα κέρδη μου ύψους 48000 με τόσες φθηνές δικαιολογίες.
Автоматичен превод:
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