CashiMashi Casino - Играчът критикува изискванията за залагане.

Hello dear casino guru team.

Yesterday I deposited 20 euros at cashimashi with the current bonus "work100", so I got a 10 euros bonus. I then played normally, I won a little, then around 170 euros. When I looked in my account it said that this 170 euros is all bonus money, which can not be? And I had to wager 720 euros, even though x35 wagering requirements are 350 euros.

I contacted the live chat, they said that there was a technical error in the bonus, I should come back in 30 minutes, they will then rewrite my bonus. Ok .. I thought they were doing it right, so providing me with the correct money and hiring the right wager.

When I came back to the live chat after 30 minutes, they said that they had rewritten the bonus for me and wished me good luck.

Then only had bonus money of 200 euros, and had to convert 7200 euros.

Is that fair I don't find it. I then played with it. Maybe there is nothing more that can be done now. I wanted to let you know that this behavior is not okay ..

A couple of screenshots available.

Many Thanks.

Hallo liebes casino guru team.

Ich habe gestern bei cashimashi 20 euro eingezahlt mit dem aktuellem bonus "work100", also 10 euro bonus bekommen. Ich habe dann ganz normal gespielt, hab ein wenig gewonnen hatte dann so ca. 170 euro. Als ich dann in mein Konto geschaut habe stand dort, das diese 170 Euro alles bonus geld ist, was ja nich sein kann? Und ich musste 720 euro umsetzen, obwohl x35 Umsatzbedingungen sind also 350 euro.

Den live chat habe ich kontaktiert, sie meinten das in dem bonus ein technischer fehler aufgetreten ist ich soll in 30 min wieder kommen, sie schreiben dann meinen bonus um. Ok.. dacht ich mir die machen das richtig, also mir das korrekte geld zur Verfügung stellen und den richtigen wager einstellen.

Als ich dann nach 30 min wieder in den live chat kam, meinten sie, dass sie den bonus mir umgeschrieben haben und mir viel glück wünschen.

Hatten dann von 200 euro nur bonus geld, und musste 7200 euro umsetzten.

Is das fair? Find ich nich. Ich habe dann damit gespielt. Vielleicht kann man jetzt nichts mehr machen. Wollte hier Bescheid geben, das dieses verhalten nicht in ordnung ist..

Ein paar screenshots vorhanden.

Vielen dank.

Dear Bettina,

Thank you very much for submitting your complaint and for sharing your experience. I’m sorry to hear about your problem. Unfortunately, as you are already aware, in this case, there is nothing we can do, because when you started playing with that €200 bonus, you accepted it as compensation.

Please let me know if there is any additional information that I have overlooked, or if I misunderstood the issue, but I’m afraid we cannot help you with this situation. Thank you in advance for your reply and understanding.

Bets regards,

Kristina

Thanks for the answer.

I already thought that you can't possibly do anything. You got it all right.

I still feel cheated, that's not how you deal with customers.

I also nominated cashimashi for the askgamblers eward 🤦‍♀️

I've never seen anything like it and I've been playing since 2007.

Many Thanks

Danke für die Antwort.

Hab ich mir schon gedacht das man nichts machen kann eventuell. Sie haben alles richtig verstanden.

Fühle mich trotzdem betrogen, so geht man nich mit kunden um.

Habe cashimashi auch für den askgamblers eward nominiert 🤦‍♀️

Sowas habe ich noch nie erlebt und ich spiele schon seit 2007.

Vielen dank

Betcuh, I truly hope that this happened for the first and the last time. Unfortunately, after gathering all the necessary information we have to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.