Cashalot Casino - Искането за самоизключване на играча е игнорирано от казиното.

I have frequently requested self-exclusion since there are no payment methods available for me (Thank goodness, considering the reviews I've seen). However, this has been consistently ignored. I have also tried to unsubscribe from emails multiple times, but this too has been ignored.

Habe schon des öfteren auf Selbstausschluss gebeten, da keine zahlungsmethoden für mich dabei sind( Gott sei Dank wenn ich Bewertung seh). Dies wird aber auch ignoriert, habe auch schon öfters Emails versucht ab zubestelllen ,dies wird aber auch ignoriert

Dear bell2410,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Do I understand correctly that your only reason for the account closure request was missing payment methods? Could you please forward me the account closure requests? My email address is kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance.

Best regards,

Kristina

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Completed

Erledigt

Thank you for your reply, bell2410. Do I understand correctly that your issue has been resolved?

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.