Buran Casino - Играчът изпитва затруднения при изтеглянето на печалбите си.

Hello, I've been waiting for a confirmation of my payment of 300 euros for 4 days. The internet says that it can take 3 working days.

And read on the internet that this casino is having a hard time with payouts. That's why I'm looking for help here.

Guten Tag, ich warte schon seit 4 Tagen auf eine Bestätigung auf meiner Auszahlung von 300 Euro. Im Internet steht das es 3 Werktage dauern kann.

Und hab im Internet gelesen, dass dieses Casino sich schwer tut mit Auszahlungen. Deswegen suche ich hier nach Hilfe.

Dear kaiarjen11,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hello, thank you very much for your answer.

Then I'll have to wait another 1.5 weeks. Hope it works then.

With the KYC verification is such a thing, I can not really find a reference for a verification at the casino or is this carried out with an online banking deposit?

Guten Tag, vielen Dank für Ihre Antwort.

Dann muss ich wohl noch 1,5 Wochen warten. Hoffe es funktioniert dann.

Mit der KYC Verifizierung ist so eine Sache, ich finde bei dem Casino nicht wirklich einen Hinweis für eine Verifizierung oder erfolgt diese bei eine Online Banking Einzahlung?

Thank you, kaiarjen11, for your reply. I have created an account to check if there's any way to upload my personal documents for verification. Unfortunately, I didn't find any. However, in T&Cs is written https://burancasino.com/nz/rules:

It means that the casino will request your personal documents when needed. Please keep me informed.

Hello, the case is over. Thanks very much.

Guten Tag, der Fall hat sich erledigt. Vielen Dank.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kaiarjen11, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru