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I wanted to cash out the € 100 I had earned, but strangely, I didn't go even though I had sent all the forms, then I lost my money again, which would not have happened if I had received the money.

Ich wollte meine erspielten 100€ auszahlen lassen, ging aber komischerweise nicht obwohl ich alle Formulare hingeschickt habe, daraufhin habe ich mein geld wieder verloren, was nicht passiert wäre, hätte ich das Geld ausgezahlt bekommen.

Dear Kevin,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.

Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions.