ПРЕДИ МАЛКО ПОЛУЧИХ ИМЕЙЛ ОТ ТЯХ, В КОЙТО ГЛАСИ: Уважаеми играч,
Благодарим ви, че се свързахте с нашия екип за оплаквания!
Получихме отговор след разследване от отговорния екип и те заявиха, че средствата са изпратени по вашата сметка, както е показано в доказателството за плащане. Можем напълно да се присъединим към вашето разочарование по този въпрос.
Ако искате допълнително да ескалирате проблем, любезно ви молим да предоставите официален отговор от вашата банка относно тази транзакция. От наша страна изчерпахме всички източници за ескалиране на проблема. Допълнителна ескалация изисква официален отговор от вашата банка относно конкретната транзакция. Моля, свържете се с нас отново с официален отговор от вашата банка, за да започнем отново проверка.
МОЯТА БАНКА НЕ МИ ИЗПРАЩА ИМЕЙЛ С ТРАНЗАКЦИЯТА, ЗАЩОТО НЕ Е СТАНАЛА, ПРОСТО ОТХВЪРЛИ ПРЕВЪРЖДАНЕТО. НЕ МОГА ДА ПРАВЯ НИЩО ДРУГО. ВЪЗМОЖНО ЛИ Е ДА НЕ ВИЖДАТ ДАЛИ ПАРИТЕ СА ВЪЗСТАНОВЕНИ? ДА ЗАГУБЯ СУМАТА, КОЯТО БЯХ СПЕЧЕЛИЛ ЧЕСТНО.
A LITTLE AGO I RECEIVED AN EMAIL FROM THEM WHICH SAYS THIS: Dear player,
Thank you for contacting our complaints team!
We have received a response after an investigation from the responsible team and they stated that the funds were sent to your account as it is shown in the proof of payment. We can completely relate to your disappointment in this matter.
If you want to escalate an issue further we kindly ask you to provide an official response from your bank about this transaction. From our side, we have exhausted all sources to escalate the issue. Additional escalation requires an official response from your bank about the specific transaction. Please contact us again with an official response from your bank in order to initiate an investigation again.
MY BANK DOESN'T SEND ME AN EMAIL WITH THE TRANSACTION BECAUSE IT HAS NOT HAPPENED, IT JUST REJECTED THE TRANSFER. I CAN'T DO ANYTHING ELSE. IS IT POSSIBLE THEY CAN'T SEE IF THE MONEY HAS BEEN REFUNDED? TO LOSE THE AMOUNT THAT I HAD EARNED FAIRLY.
ΕΛΑΒΑ ΠΡΙΝ ΛΙΓΟ ΕΝΑ EMAIL ΤΟΥΣ ΤΟ ΟΠΟΙΟ ΛΕΕΙ ΑΥΤΟ : Dear player,
Thank you for contacting our complaints team!
We have received a response after an investigation from the responsible team and they stated that the funds were sent to your account as it is shown in the proof of payment. We can completely relate to your disappointment in this matter.
If you want to escalate an issue further we kindly ask you to provide an official response from your bank about this transaction. From our side, we have exhausted all sources to escalate the issue. Additional escalation requires an official response from your bank about the specific transaction. Please contact us again with an official response from your bank in order to initiate an investigation again.
Η ΤΡΑΠΕΖΑ ΜΟΥ ΔΕΝ ΜΟΥ ΣΤΕΛΝΕΙ EMAIL ΜΕ ΤΗΝ ΣΥΝΑΛΛΑΓΗ ΔΙΟΤΙ ΔΕΝ ΕΧΕΙ ΓΙΝΕΙ ΣΥΝΑΛΛΑΓΗ ,ΑΠΛΩΣ ΕΧΕΙ ΑΠΟΡΡΙΨΕΙ ΤΟ ΕΜΒΑΣΜΑ.ΕΓΩ ΑΠΟ ΜΕΡΙΑΣ ΜΟΥ ΔΕΝ ΜΠΟΡΩ ΝΑ ΚΑΝΩ ΚΑΤΙ ΑΛΛΟ .ΕΙΝΑΙ ΔΥΝΑΤΟΝ ΝΑ ΜΗΝ ΜΠΟΡΟΥΝ ΝΑ ΔΟΥΝ ΑΝ ΤΟΥΣ ΕΧΟΥΝ ΕΠΙΣΤΡΑΦΕΙ ΤΑ ΧΡΗΜΑΤΑ ? Η ΝΑ ΧΑΣΩ ΤΟ ΠΟΣΟ ΑΥΤΟ ΠΟΥ ΣΤΟ ΚΑΤΩ ΚΑΤΩ ΔΙΚΑΙΩΣ ΕΧΩ ΚΕΡΔΙΣΕΙ.
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