BigWins Casino - Играчът изпитва неопределен проблем.

This is the casino where I'm having the problem, and it's not on your list.

Αυτο είναι το καζίνο πού έχω το πρόβλημα δεν το έχετε στην λίστα σας.

Dear Sevara,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BigWins Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I made a deposit of 20 euros, I got the bonus, I played and I won 700 euros and I made a withdrawal through a bank from June 26. I'm still waiting. and that it is examined by the technical department and such.

Έκανα κατάθεση 20 ευρώ πήρα το bonus έπαιξα κέρδισα 700 ευρώ και έκανα ανάληψη μέσω τράπεζας από τίς 26 Ιουνίου.Ακομα περιμένω.Εχω κάνει κανονικά ταυτοποίηση με ότι μου ζήτησαν.Τους στέλνω κάθε μέρα μυνήματα email και μου λένε συνέχεια ότι μου ζητάνε συγνώμη για την καθυστέρηση καί ότι εξετάζεται από τό τεχνικό τμήμα καί άλλα τέτοια.

We apologize for the inconvenience. As we can see in our system the status of your request is on awaiting. Delays may occur due to large volume of requests my colleagues need to check and the payout amount, the banking process as well.

If everything was according to our Terms and Conditions you have no reason to worry. Checking procedure may last longer than usual due to many different factors since we want to make sure that everything was fair and that there were no breach of Terms and Conditions.

The fact is that examining these requests is a very sensitive and complicated process. It takes time to be thoroughly inspected.

Every day they tell me something different.

Κάθε μέρα μου λένε και κάτι διαφορετικό.

Could you please forward a screenshot of the pending withdrawal? Can you also advise since when exactly is your account fully verified? Is your account currently still open and usable?

My account is still active. I emailed them a while ago and they sent me this again.

Hello,

Your payout still has Awaiting status.

Sometimes the withdrawal process takes a little longer than expected.

Our colleagues from the finance team are currently facing a large volume of requests, therefore we kindly ask you to be patient.

As soon as it becomes processed, you will be informed.

We really apologize for the delay.

kind regards,

Sophia

Customer Support Team

Ο λογαριασμός μου είναι ακόμα ενεργός.Πριν λίγο τους έστειλα email και μου στείλανε πάλι αυτό.

Hello,

Your payout still has Awaiting status.

Sometimes the withdrawal process takes a little longer than expected.

Our colleagues from the finance team are currently facing a large volume of requests, therefore we kindly ask you to be patient.

As soon as it becomes processed, you will be informed.

We really apologize for the delay.

Kind regards,

Sophia

Customer Support Team

My account has been blocked

Μου έχουν κάνει μπλοκ στον λογαριασμό μου

This complaint will be now closed due duplicity and the other one will be handled by my colleague Natalia.