Betx101 Casino - Оттеглянето на играча се забави.

After my first successful withdrawal of 72 usd, the second withdrawal has not been paid, my account is already verified, their live chat is horrible and barely answer, when they do its ''they will notify the team about the withdrawal'', one time by mail I was personally assured that my payout will be moved to top priority but it was a lie, days later I'm still not paid, its been over 2 weeks now and they are just playing games. My account is verified

see the image here in link, upload not working https://imgur.com/a/RbcCBhN

Dear spectramike,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betx101 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I did not accept any bonuses during registration or deposit, I will send live chat conversation later, it's on home pc. The agents hardly reply and keep telling me wait or they will notify the team. BS!

Dear spectramike,

Have you received your payment since your last message?

Please let me know.

Sadly I have not received any payment

Thank you very much, spectramike, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello spectramike,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Betx101 Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I haven't been paid yet, I have provided all information previously about the withdrawal, all they say is wait wait and nothing happens

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear spectramike ,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi

Greetings all.

We have reopened this case as per the casino's request.

Dear Betx101 Casino,

Could you possibly provide any additional information regarding this case?

Thank you in advance.

Respectfully,

Romi

I can't even login now, it says Client locked

They have stolen my balance

Dear spectramike,

Even though the casino requested to reopen the complaint, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. 

Best regards,

Romi