Betway Casino - Играчът не може да влезе в уебсайта и да изтегли средствата си.

I kindly request that you withdraw the amount I deposited on your website. Despite multiple emails over the past few months, I have not received any response from your team, and now I am unable to open website in India.

Dear crypto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betway Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted the casino at enquiries@betway.com ? With what result?
• When have you made a withdrawal request, or when have you made the deposits in the casino?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I am unable to access the Betway website in India due to restrictions. Despite sending an email, I have not received any response regarding this issue.

Hi Team,

Could you please provide Me an update

Could you please share your attempts to communicate with the casino? Send the recent emails you sent to the casino to my email at tomas@casino.guru

Hi Thomas,

Thanks for your response and sorry for late reply

Dropped an email to your email I'd please find the email

Have you requested a withdrawal of your winnings before your account has been closed?

Have you accumulated your winnings with the help of a bonus?

Do you have any records off making deposits in the casino?

Hi Toma's,

I was request my winning amount before my account close

I didn't accept any bonus there is no bonus

Yes upi transaction

Update please

Thank you very much, crypto, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Tomas

Dear crypto, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Betway Casino representative to join this conversation. 

Dear Betway Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Katarina,

Thanks for your response

Could you please help me to recovery my amount with betway time.

Dear crypto, 

I am trying to contact the casino representative outside this thread. I will keep you updated about any new development.

Hi Katarina,

not receiving any response from the Betway team regarding the recovery of my stolen amount; please help me resolve this issue.

Can I have an update on this please

Dear crypto, 

I am sorry for the long wait. I am actively discussing this case outside the thread with a casino representative. They are currently investigating and hopefully will respond soon.

Sure thanks for your response

Hi Katarina,

Sorry for disturbing you; could you please provide me with an update on this?

Dear crypto, 

I am sorry, I have no update. I am still waiting for casino to get back to me.

Dear crypto, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I would also suggest trying to contact casino on your own one more time. They advise an alternative dispute resolution (ADR), which is eCOGRA for their casino. They are mentioned in their T&C, part 10.3.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.