Betunlim Casino - Играчът не може да получи достъп до своя бонус.

This Casino offers the following

222 FREE SPINS on Candy Stars 

 Registration No Deposit Bonus

very generous very appealing and totally bogus. Members go to the trouble of following all the steps, procedures and requirements to register and sign up followed by the steps to activate said bonus. These procedures went ok and bonus reflected as active. Impressed and excited to be able to go enjoy this bonus as the casinos review on the casino.guru site states the following

"Accepts players from South Africa"

Well guess what….South African’s are not accepted or welcome to enjoy these bonuses as per the attached message.

Hello BergJay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betunlim Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you contact the casino to find out what is the problem with it exactly?

Based on our review the country should not be restricted nor the bonus as there is not a single information about it on the casino website.

Looking forward to your answer.

Regards,

Nick

Afternoon Nick and thank you for your mail and response. During the sign up and registration I submitted a stamped and signed proof of bank account as well as a photo of my proof of ID. I also did the email verification as requested while I was doing their KYC or whatever they call. Hours later I received notification that my account had been approved and opened so naturally I logged in and attempted to claim the bonus and attempted to open the Candy game for which the bonus was meant for and that’s when it all fell apart. I made use of the online live chat as well as submitting pics as per below. The lady on the chat went through the normal process of asking me all the questions as well as asking if my account was approved, she then said she was escalating the issue and would revert back shortly. When she got back to me her advice was that I make use of a VPN. After that I resigned myself to the fact that after going through the sign up process the verification stage and the frustration of trying to redeem the bonus as well as numerous attempts to open the said game as well as others that it was not going to improve and the online chat as well as the support were not to concerned even with the submitted pic’s.

Hello BergJay,

Could you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear BergJay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.