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I deposited with online bank transfer without bonus and would like to withdraw 500Euro now. The support only offers me crypto as a withdrawal method. I ask for help

Habe mit Online Banküberweisung ohne Bonus eingezahlt und möchte jetzt 500Euro auszahlen lassen.Der Support bietet mir nur crypto als Auszahlungs Methode an.Ich bitte um Hilfe

Dear Denis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

Please let me know if this advice was helpful or we need to intervene. Thank you in advance for your reply.

Best regards,

Petronela

According to support, I should create an account at cryptology.com/ref/114-174-06 and then make another deposit and then I should get my money. If that doesn't sound kind of suspicious, every common sense knows what they're getting at. What should I do your opinion?

Laut Support soll ich mir ein Konto auf cryptology.com/ref/114-174-06 erstellen und dann nochmal eine Einzahlung tätigen und dann sollte ich mein Geld bekommen.Klingt das nicht irgendwie verdächtig jeder gesunde Menschenverstand weiß auf was die hinaus möchten.Was soll ich ihrer Meinung tun?

Thank you, Denis, for your reply. I'm afraid that the only possible solution if the bank transfer is not an available option, is to follow the casino's instructions.

A minimum deposit is required to verify your new payment method and afterwards, you should be able to withdraw your winnings. I fully understand your concerns but it is nothing unusual. Please let me know how you'd like to proceed and if you need any assistance. We will be more than happy to help you.

Not in the mood for such fraud .. they should keep the 500. That was it for me with online casino never MORE

Kein bock auf solchen Betrug.. sollen die die 500 behalten.Das war er es für mich mit online casino nie MEHR

If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/)

Please let me know how you decided and we will agree on how to pursue this case.  

Dear Denis,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

The subject is settled. The site can no longer be reached from Germany

Das Thema ist erledigt. Die Seite ist mittlerweile aus Deutschland nicht mehr erreichbar

Do I understand correctly that your problem has been resolved and you've received your winnings? Thank you.

Ne have not received anything and do not want any dirty money, thank you and have a good time

Ne hab nichts erhalten und möchte auch kein schmutziges Geld.danke und gute Zeit

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

The player can reopen this complaint anytime.