BetiBet Casino - Играчът се сблъска с проблем с депозита в BetiBet.

Dear Sir/Madam,

I have deposited €300 into the online casino 'BetiBet'. This was my first deposit with this casino. The deposit did not go through. So, I tried again with another €300, but unfortunately, this deposit also failed. However, the problem is that both deposits were deducted from my account.

In both the live chat and from the support, I'm simply given vague responses such as "The transactions are still being processed by the payment provider. We will keep you updated via email."

I have provided the support team with all the screenshots, but I am afraid that nothing more will happen.

Can you advise me on how I should proceed in this matter?

Best regards,

Sehr geehrte Damen und Herren,

ich habe bei dem online Casino 'BetiBet' 300€ eingezahlt. Das war meine erste Einzahlung bei diesem Casino. Die Einzahlung ist fehlgeschlagen. Danach habe ich es erneut mit 300€ versucht. Auch diese Einzahlung ist leider fehlgeschlagen. Das Problem ist jedoch, dass beide Einzahlungen von meinem Konto abgezogen wurden.

Sowohl im Live-Chat, als auch vom Support werde ich nur vertröstet mit Aussagen wie "Die Transaktionen werden auf der Seite des Zahlungsanbieters noch bearbeitet.

Wir werden Sie per E-Mail auf dem Laufenden halten."

Ich habe dem Support alle Screenshots zukommen lassen, jedoch habe ich Angst, dass hier nichts weiter passieren wird.

Können Sie mir Ratschläge geben, wie ich hier weiter vorgehen soll/kann?

Mit freundlichen Grüßen

Dear Dzekson69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Nick,

Thank you very much for the quick answer and clarification. 🙂

Lieber Nick,

vielen Dank für die schnelle Antwort bzw. Aufklärung. 🙂

Dear Dzekson69,

Please be sure to forward the deposit confirmation from your provider to the casino as soon as possible. After, that it might take a few weeks until the casino locate the lost funds and add them to your account.

Let us know in case of any update.

Dear Nick,

I did that the day after the failed deposit. I'm just afraid that nothing will come of it...

Lieber Nick,

das habe ich am Tag nach der fehlgeschlagenen Einzahlung bereits gemacht. Ich befürchte einfach, dass dabei leider nichts rausgekommen wird..

Thank you Dzekson69 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Dzekson69,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BetiBet Casino team,

Could you please look into the player's issue and provide us with the results of your investigation?

The user should have shared the details of the transactions with the casino. Can you confirm that, and let us know if anything else is needed from the player to speed up the process?

Hello Branislav,

Unfortunately, I'm still only getting the same answers from support. Unfortunately, nothing is progressing at all. Is there another way to contact Betibet other than via the AI chat and support?

Best regards,

Dzekson

Hallo Branislav,

leider bekomme immer noch nur noch die gleichen Antworten vom Support. Es schreitet leider überhaupt nicht voran. Gibt es eine weitere Möglichkeit mit Betibet Kontakt aufzunehmen, außer über den KI-Chat und Support?

Liebe Grüße,

Dzekson

Hello, Dzekson69,

Yes, if no one comments on the thread until the current timer expires, it will be extended by another 7 days, and I will try to contact them in other ways outside the thread.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dzekson69,

Thank you for your patience and understanding. We sincerely apologize for the long wait. 

We would like to inform you that your issue has been resolved.

We have also sent you a confirmation email to your email address.

Please check it on your side.

Best regards,

BetiBet Team

Thank you very much for your response and clarification, BetiBet Casino Team.

Dear Dzekson69,

Can you please check the email from the casino and provide us with an update on your issue? Is there any progress?

Has your issue already been resolved? If yes, can I consider it sorted out and close the case, or is there anything else I can help you with?

Looking forward to hearing from you.

Hello everyone,

Many thanks to everyone involved - the problem has been solved 🙂

Hallo zusammen,

vielen Dank an alle Beteiligten - das Problem wurde gelöst 🙂

Great news, Dzekson69!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, BetBet Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru