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Hi casinoguru Team, I am neeraj k**** , I have an account in (bet1000), I have placed withdraw on (12nov) but unfortunately my withdraw is declined for kyc verification, I sent them all the documents they have asked from me, now my kyc also done but they are denying my withdraw and saying you have multiple accounts an all we are blocking your account blah blah blah, attaching the screenshot of the email I received from (bet1000), I kindly ask casinoguru team to help in this matter.

Hello Neeraj1807,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet1000 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the verification ongoing? Does anybody else from your household play in this casino? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Dear Neeraj1807,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Neeraj1807,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Company not given any proff of multiple accounts,and I am sure I gave only 1 account ,uf I have multiple accounts then why company take my all documents for kyc they need to block in starting why he wait for documents,they doing only cheat for not giving withdraw

Thank you Neeraj1807 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Neeraj1807 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bet1000 Casino for their help in resolving this complaint. I would like to ask if you could provide evidence of multiple accounts to my email. (peter.c@casino.guru)

Thank you!

Hi all,

besides the fact that the user's profile has several duplicate factors and the requested KYC documents could not be verified, I am not sure why the player mentions 90$ as the disputed amount? The player never had a pending withdrawal amounting to 90$. Furthermore, the player's balance is currently 0.

Best regards,

bet1000

Casino didn't given any proff of multiple accounts then denied withdraw and block account because then don't want to give big amount of withdrawal that's why my account was block by team ,if I have multiple accounts then I have right to see proff but they didn't give

Hi,

it seems you are mixing something up here. Your account is not blocked and never was blocked or closed. Also, we only reject a withdrawal if we have insufficient KYC documents or other valid reasons.

Furthermore, as mentioned in my previous post, I am not sure why you mention 90$ as disputed amount as there was never a withdrawal request made for this amount?

Best regards

Dear Neeraj1807, could you please provide screenshots of your account or attempts to log in so we can see what type of issue you're having? Thank you in advance for your cooperation!

I played game of whole amount because casino reject my withdrawal again and again now I losses my all amount so I have no issue with casino also request closed my account permanently,I never play that type of scam casino

Dear Neeraj1807, as you have lost your funds we are unable to assist you further and will reject your complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.