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I won 143 euros on freespins with wagering. But the winnings disappeared!

It is clear and evident that I have played 0% of wagering and you can see that the wagering is high. At the same time, it states there are 0 EURO in my current bonus money.

I have sent screenshots and everything possible to Arctic Casino but nothing happens. I can still log in but cannot deposit money into the casino.

Jag vann 143 euro på freespins med wagering. Men vinsten försvann!

Det står klart o tydligt att jag spelat 0% av wagering och man ser att wagering är hög. Samtidigt som det står 0 EURO i aktuell bonuspengar.

Jag har skickat skärmdumpar o allt möjligt till Arctic Casino men det händer ingenting. Jag kan logga in ff men inte sätta in pengar på casinot.

Dear emmaschon8001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear emmaschon8001,

Have you received your withdrawal from the casino yet?

Hello again and thanks for the help 🙏

The win is unfortunately through freespins with wagering * 35 but I can't access the freespins win so I can start wagering and hopefully collect a "real" win as a withdraw so-called.

They have also blocked my card for deposit and I think I am also blocked via email.

Really tried to be accommodating so I don't understand their actions 🤨

As mentioned, the profit was 143 euros. All the screenshots I have prove that the profit disappeared.

High wagering o 0% is played 🤷‍♀️

In addition, after verifying my bank card, they started deducting SEK 35 every other day BUT these deductions are not visible afterwards. When money was withdrawn from my account, I removed all the money and then it said every time - SEK 35. When I transferred money, it absolutely disappeared, but the deduction never shows up on transactions 🤨

So they cheat a hell of a lot

Hej igen o tack för hjälpen 🙏

Vinsten är tyvärr genom freespins med wagering * 35 men jag kommer inte åt freespins vinsten så att jag kan börja med wagering och förhoppningsvis hämta ut en "riktig" vinst som en withdraw såkallat.

Dem har även blockerat mitt kort för insättning o jag tror även jag är blockerad via mail.

Har verkligen försökt vara medgörlig så jag förstår inte deras handlande 🤨

Vinsten var på 143 euro som sagt. Alla skärmdumpar jag har bevisar att vinsten försvann.

Hög wagering o 0% är spelat 🤷‍♀️

Dessutom efter att ha verifierat mitt bankkort så började dem dra 35kr varannan dag MEN dessa avdrag är inte synliga efteråt. Då pengar drogs från mitt konto så tog jag bort alla pengar o då stod det varje gång - 35kr När jag satte över pengar så försvann absolut dessa men avdraget kommer aldrig upp på transaktioner 🤨

Så dem lurar en sjukt mkt

Now they have also blocked me so I can't make a deposit!

I can, however, log in to Arctic Casino!

After discovering that I couldn't make any deposits because THEY blocked my card, I blocked my bank account when, despite the above, they continued to deduct this SEK 35 from my card for no reason or without me receiving it on my gaming account.

Nu har dem dessutom blockerat mig så att jag inte kan göra någon insättning!

Jag kan dock ff logga in på Arctic Casino!

Efter att ha upptäckt detta att jag inte kunde göra nga insättningar pga att DEM blockerat mitt kort, så spärrade jag mitt bankkonto då dem trots ovan fortsatte dra dessa 35kr ifrån mitt kort utan någon anledning o utan att jag fick dem på mitt spelkonto.

Do I understand correctly that you are talking about unauthorized transactions? How much money has been deducted this way so far? How did you find out that these transactions were performed by this specific casino?

Dear emmaschon8001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.