8888.bg Casino - Играчът се бори да завърши проверката на KYC.

The site does not want to pay me the amount I won, because they want me to verify an expired debit card, because I have made deposits with it - no amount has been withdrawn so far. I was directed to the card issuing bank, where I was told that a debit card document that had expired and been destroyed could not be issued. The site refuses to do the verification with the explanation that the bank must give me such a document.

От сайтът не желаят да ми изплатят спечелената сума, тъй като искат да верифицирам изтекла дебитна карта, защото съм правила депозити с нея- не е теглена сума до момента. Насочиха ме към банката издател на картата, откъдето ми казаха че документ за дебитна карта, която е изтекла и унищожена няма как да бъде издаден. От сайтът отказват да направят верификацията с обяснението, че банката трябва да ми даде такъв документ.

Dear Петя,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying your credit card seems to be the only obstacle standing between you and your winnings?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Петя,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.