4raBet Casino - Тегленето на играча се забавя и акаунтът е блокиран.

My withdrawal amount not recived in my account 8000rs from 29/12/ 2024 and now my 4rabet account blocked i am massaging on chat but no reply properly from 4rabet team

Dear katkaruma78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you contacted casino support and asked for an explanation? With what result?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear tomas ,

I am new user as I registered in 4rabet and played with my real money and also get bonus an 2-3 time totally lossed with real balance and bonus also than I deposited my balance again and win now correctly my balance is 8000rs + I have done my kyc also after kyc completed than I am trying to withdraw my wining money into my account but 4rabet blocked my account on Dec month 2024 I have tried more than 5 times to connect but no response from this site now 4rabet says you are break rules i dident understand what rule I have break so request to u please help me out in this

Dear katkaruma78,

Could you please share with me your communication with the casino where they accuse you of breaking their rules? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear tomas,

Sorry for that I didn't save any screenshot conversation with 4rabet

Any progress

You wrote the casino accused you of breaking a rule you didn't understand. Have you received an email from the casino regarding which rules were broken?

Send the communication to my email at tomas@casino.guru

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

No i did not recived any mail regarding rule break but recived this mail only

Thanks for your reply.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

Casino and 4rabet and balance 8000/-above

Any update

I am sorry but I didn't understand your last comment.

• Which games did you play in the casino? Which slots, game providers, or live games?

Dear katkaruma78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Played games live-Gam

casino- JetX and Dragon Tiger.

Thank you very much, katkaruma78, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you so much

Hello there,

Thank you katkaruma78 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

Good afternoon!

Dear Peter,

Please send me your email, and we will provide evidence that the users (two of them) created accounts from the same device and, after receiving the welcome bonuses, attempted to withdraw funds, violating clause 13 of the rules (https://4rabetsite.com/terms-and-conditions): abuse of bonuses or other promotions

I have only 1 account you can check I have taken second hand phone that's set

Thank you for the update 4raBet Casino representative. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

I have sent you a message via email

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour

Thank you for providing me with the evidence 4raBet Casino representative.

katkaruma78, After a thorough review of your account activity, the casino has provided substantial evidence indicating the existence of multiple accounts associated with you. As per industry standards and the casino’s established policies, each player is permitted to maintain only a single account.

Your actions constitute a clear violation of the casino’s terms and conditions, which explicitly prohibit the creation and use of multiple accounts. In light of this violation, we regret to inform you that your complaint will be rejected.

We appreciate your understanding in this matter.

Kind regards,

Peter