4raBet Casino - Акаунтът на играча е затворен неочаквано.

Hi

I am a new player account created 2days ago and last night I have done verification in 4rabet account verification is successful after some time I am trying to withdraw money he said verification failed your account blocked

Please help me to resolve to this issue

Also chat option not working properly no reply from 4ra bet please help

Thank you

Dear a8369856184,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise which documents you already provided for verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support via email provided in the message? When?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi

I have provide aadhar number for verification and it's successfully done after some time he said your account blocked

And total I have added 3000+1500+2000 total 6500rs inr in 4ra bet account and used bonus and completed as per gaming policy

When I try to withdraw money the balance in 4rabet acount was 7400/- rs inr

yes I mailed to 4rabet support but no reply from 4rabet site please help this money matters me

Hi

Is there any update

Thank you very much, a8369856184, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear a8369856184, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite 4raBet Casino representative to join this conversation. 

Dear 4raBet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Good afternoon Dear Katarina!

Dear a8369856184!

Thank you for your request. We understand that you are concerned about the blocked account and apologize for the inconvenience.

According to the information we have received, it appears that two accounts registered under the same name were being used on the same device at the same time. We would like to remind you that according to our policy, creating multiple accounts under the same name or using the same device for multiple accounts may result in blocking and inability to withdraw funds.

Dear katarina

Please help me

Dear 4raBet Casino,

thank you for your message.

I would like to confirm my understanding regarding the player in question.

Has this player opened two accounts using identical registration information?

Have both accounts shown active usage?

Have any bonuses been claimed on either of these accounts?

Looking forward to your response.

Good afternoon!

Dear Katarina,

Thank you for your inquiry. I will answer your questions:

Yes, this player had two accounts created. The same surname was used, but different names were used.

Both accounts were used at the same time.

Yes, bonuses were received and withdrawn from one of the accounts, presumably belonging to the spouse.

To confirm the above information, please provide your email. I will send a screenshot with data confirming these facts.

Dear 4rabet,

We Can't use both husband and wife have accounts? Is his account different from mine? She play from my phone some time and d I play on my mobile

Hello a8369856184,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear 4raBet Casino,

thank you for your message.

Please forward the related documents to katarina.d@casino.guru.

To clarify the situation, I would like to pose a few questions:

Have you verified the identities of both accounts?

Did those accounts engage in gameplay simultaneously?

Was the phone number used for registration identical for both accounts?

Looking forward to your reply.

Good afternoon!

I have sent you all the information to your e-mail

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Dear 4raBet Casino,

thank you for your email. I have followed up with the answer.

Dear a8369856184,

I would like to assure you that your case is being investigated outside this thread. As soon as I obtain any relevant information, I will provide you with an update.

Thank you so much

Dear Katarina,

Thank you for your email. I will get back to you with a response to your request shortly.

Dear 4raBet Casino,

thanks for the update. I will be awaiting your response.

Good afternoon, Katarina,

A call was conducted during which all the necessary clarifying questions were asked. If the player has any further questions, we will be happy to assist.

Dear 4raBet Casino,

thanks for the update. I have followed up with an email response.

Looking forward to your reply.

Dear Katarina,

I have followed up with an email response.

Once again, I remind you that we do not give the right to publish or disclose the data from these materials. This is only for the internal use of the Casino Guru Manager to resolve the request in our favour.

Dear 4raBet Casino,

thank you for your email and cooperation.

Dear a8369856184,

In light of recent evidence, I must reject your complaint. 4RaBet Casino has provided compelling evidence supporting their decision to close your account. I regret that this is the outcome of this matter, and understand it may not be the resolution you were hoping for.

Please do not hesitate to contact me if you have any further questions. Should you experience mistreatment by any casino in the future, please do not hesitate to contact us for assistance.

Sincerely,

Katarina