22bet Casino - Играчът изпитва затруднения с изтеглянето.

The payment does not work, I have tried this several times.

Even though I had min. I paid 350 euros with my credit card (Visa). The support means I should contact my bank.

Die Auszahlung funktioniert nicht, habe dies schon mehrmals ausprobiert.

Obwohl ich einen Tag davor min. 350 Euro mit der Kreditkarte ( Visa) einbezahlt habe. Der Support meint ich solle mich mit meiner Bank in Verbindung setzen.

Dear Andre,

Thank you very much for submitting your complaint. I’m sorry to hear about your misfortunate situation. Please allow me to ask you… Did you contact your bank regarding this issue? I suppose you have completed the KYC (verification) process successfully in the past and this was your first attempt to withdraw the winnings. Could you confirm it for me, please? Thank you in advance for your reply.

Best regards,

Petronela

Yes, I looked at it with my bank. However, the problem is not with them. I have never had this problem with any other provider in the past. I have already paid out several times with my credit card to other providers.

Ja ich habe es mit meiner Bank angeschaut. Jedoch liegt das Problem nicht bei ihnen. Ich hatte dieses Problem auch noch nie bei einem anderen Anbieter in der Vergangenheit. Habe schon mehrmals mit meiner Kreditkarte bei anderen Anbieter ausbezahl.

Dear Andre,

Thank you very much for your quick reply. I contacted the casino regarding your withdrawal issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

22bet Casino, please could you advise? Thank you in advance for your reply. 

Dear Andre, unfortunately not all Banks in your country accept gambling payments

to their side, so in this case we recommend to use alternative methods like e-wallets etc.

BR

 22BET

Dear Andre,

Please, consider contacting the casino support to find out which alternative method would be convenient for both sides. Keep me updated. I will be waiting for your reply patiently. 

Thank you for your fast response.

I have now alternatively selected a method with Skrill for the payment. In addition, I had to send my personal details with address confirmation. Everything was made by

done on my side and confirmed by security on the part of 22 bet that the payment can carry out. However, again without success and the payment was rejected again.

Danke für Ihre rasche Antwort.

Ich habe mittlerweile alternativ Methode mit Skrill ausgewählt für die Auszahlun. Zusätzlic musste ich noch meine Personalien mit adress Bestätigung zusenden. Alles wurde von

meiner Seite erledigt und von Security seitens 22 bet auch bestätigt, dass die Auszahlung ausführen kann. Jedoch wieder ohne Erfolg und die Auszahlung wurde wieder abgelehn. 

Sam, please could you advise? How we could speed up the process? It seems, that the withdrawal request has been denied again.

Could you please provide us with your player ID?

BR

Here is my number ... I am now sending in the required data for the fifth time and new documents are always required.
Although yesterday the confirmation came that the payment could be made. I have never experienced anything so complicated with any other provider

Hier meine Nummer...Ich sende jetzt schon zum 5. mal die erforderlichen Daten ein und immer wieder braucht es zusätzliche wieder neue Unterlagen. 
Obwoh gestern die Bestätigung kam die Auszahlung könne ausgeführt wurde. So was kompliziertes habe ich noch bei keinem anderem Anbieter erlebt

What about my payout now?

Wie sieht es da mittlerweile mit meiner Auszahlung aus ?

Good day

It worked, it took a week of patience and nerve to get the approval process done.

but now I have my 400Fr in the Skrill account, it was very complicated and tedious.

Thank you anyway

Greeting

Guten Tag

Es hat entlich geklappt, hat jetzt zwar eine Woche viel Geduld und nerven gebraucht bis der Freigabe-Prozess durchgeführt war.

aber habe jetzt meine 400Fr auf dem Skrill Konto, es war sehr kompliziert und mühesam.

Danke trotzdem 

Gruss

Dear Andre,

Please could you confirm for me that you have received your withdrawal? Thank you in advance.

Dear Casinoguru team, we would like to inform you 

that Andre managed to withdraw his founds on 2020-01-18 08:30:12

BR

22BET

Good day

It worked out, it took a week of patience and nerve to get through the approval process.

but now I have my 400Fr in the Skrill account, it was very complicated and tedious.

Thank you anyway

Greeting

Guten Tag

Es hat entlich geklappt, hat jetzt zwar eine Woche viel Geduld und nerven gebraucht bis der Freigabe-Prozess durchgeführt war.

aber habe jetzt meine 400Fr auf dem Skrill Konto, es war sehr kompliziert und mühesam.

Danke trotzdem 

Gruss

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.