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Hi, my withdrawal requests are constantly being refused, I don't know how to solve the problem, please help me.

Salve, le mie richieste di prelievo vengono continuamente rifiutate, non so come risolvere il problema, per favore aiutatemi.

Dear peislorenzo92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, luckily I solved the problem and the money was withdrawn! Thanks for the support

Salve, fortunatamente ho risolto il problema e i soldi sono stati ritirati! Grazie per il supporto

Awesome news, peislorenzo92. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.