1win Casino - Играчът е недоволен от задължителното залагане на депозит преди теглене на средства.

Doesn't want to take it out! They are forcing me to bet the amount to be able to withdraw! That can't I want my money!

Não quer sacar! Estão obrigando a eu apostar o valor para poder sacar! Isso não pode Quero meu dinheiro!

Dear Caiocesarodrigues,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I

It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply with and follow these policies.

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

Dear Caiocesarodrigues,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.