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I have a withdrawal problem, I have been trying to withdraw for 1 week and they still do not give me any solution, I hope for a prompt response

Tengo un problema por retiro llevo 1 semana tratando de retirar y aun no me dan ninguna solución espero pronta respuesta

Dear Iris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, if I have received payments before, and my documentation is verified, I also contacted the cacino but they do not give me any solution just to keep waiting

Hola, si e resivido pagos antes, y mi documentación está verificada, también me puesto en contacto con el cacino pero no me dan ninguna solución solo a que siga esperando

Thank you for your reply, Iris. Could you please describe in more detail what is the problem with your current withdrawal? Is it being canceled? Or are you not able to request it at all? Or you requested the withdrawal last week, but it has been pending since?

A been pending from last week

A estado pendiente de la semana pasada

Iris, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. I will set the timer for additional 7 days, and if there is no development, let us know and we will try to help you.

Dear Iris,

Has there been any news? Have you received your withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

No, nothing yet the payments are still pending

No, nada aún todavía siguen pendientes los pagos

Thank you very much Iris for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Iris,

I’m sorry to hear about your delayed withdrawal. I’ll contact the casino and try my best to resolve the issue.

I would like to invite the 1Bet Casino representative to join this thread and participate in the resolution of Iris’ complaint.

We would like to ask 1Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi CasinoGuru & Iris,

Many thanks for involving us in this thread.

We would like to assist in the player's case, however with the supplied basic information, we were unable to locate the account on our side.

In this regard, could you please update us with the correct 1Bet account details - such as username and email address.

We are looking forward to hearing back from you.

Warmest Regards,

The 1Bet Casino Team

Dear Iris,

I’d like to kindly ask you to follow the casino’s instructions. I’m setting the timer for 7 days.

Dear Iris,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Iris has stopped responding to our messages and questions. Therefore, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.